Screen will not turn back on after phone call end

[danieljh75]

I have a solution that works.

I have a Galaxy s4. I have experienced an issue where I take a call and the screen turns off with the proximity sensor, as it should. Exactly like you, I end the call and pull the phone away from my face to tap the "end call button" but the screen never comes on. Anyway, I got to digging around and I found something similar, but not quite the same; however, it was related to motion on the phone. I normally keep these settings off, so I didn't pay much attention to it. I could not find the answer to my problem, so eventually I started looking at my phone settings. Guess what, my motion and gestures was on. "How in the world did that happen?" I turned that setting off and now my phone works like normal again.

Go to the following path: settings > my device > motion and gestures > motion. You can flip motion off on the main switch while you're on the motion and gestures pane, without needing to go into motion.

Anyway, I have used motion before on my s3 and also on my s4 and never had a problem. I don't know what happened or why this caused the issue but turning off motion resolved the issue for me. Don't flame me here because I say this loosely, but essentially the S4 and the Note 3 are the same, technology wise. Yeah, I know there are differences but the Note 3 is to the S4, just like the Note 2 was to the S3. See my point? Anyway, because of the similarity of our phones, give this a shot. I bet it resolves your issue. It might be a bug in Samsungs software.

Good luck to you!

Daniel

 

[danieljh75]

@ Seontsy, I am a dork. I posted the reply towards the original person who started the thread, not realizing that it was dead in 2012 and someone resurrected it in 2013. Anyway, I should have posted this reply for you. Regardless, give it a try. I think it is the solution that you need. I still use vibration and sometimes haptic feedback, though normally I leave haptic feed back and motion off, because I want more battery life. One last thing to be mindful of is that you don't have anything magnetic at the back of the phone. There is a sensor on the samsung phones that's designed to work with the samsung cases, like an iPad cover. It causes the screen to turn off and turn on, depending on the position of the cover. Good luck.

 

[Manchaugdon]

Little nuisance that's been happening to me today.. The screen turns off as it should when I answer a call and bring the phone to my ear, but after the call it will not turn back on like it should when I remove the phone from my ear. Seems like I have to wait for the other party to hang up, then hit the power button twice (the first time I hear the 'click' that you get when the screen turns off, even though it wasn't on, the second one turns it on to the unlock screen). Not sure if it could possibly be related to my number getting ported to Google Voice today as well and setting it up to forward calls to my phone.

So I ask the community..
a) Have you witnessed this bug at all? If so have you found the solution?
b) Regardless of the answer to (a), please note whether you use Google Voice for your calls or not. This will help me narrow it down I hope.

Thanks guys

 

[Manchaugdon]

I've had the same issue with the calls not allowing me to disconnect, I have to hit the power button to turn the screen back on again and then I'm able to disconnect.
It's a nuisance.