Scrolling keeps locking up

[Supreme81]

My Z fold 7 keeps locking up on most websites while scrolling. It's driving me nuts, a huge disappointment for me. Anyone have a cure?

 

[me just saying]

what browser? Did you try another browser to see if it was a browser issue or something else?

 

[Supreme81]

I chatted with Samsung and they remoted into my phone and fixed the problem. I had no clue they could do that.

 

[Supreme81]

The Samsung repair only worked for 1 day. My screen still locks up daily scrolling. This is the first issue I've had with Samsung phones.

 

[Laura Knotek]

What keyboard app are you using? Have you tried another keyboard app?

 

[mustang7757]

I chatted with Samsung and they remoted into my phone and fixed the problem. I had no clue they could do that.

What did they do?

 

[Laura Knotek]

I use the Samsung keyboard app, Gboard keyboard app, and Microsoft Swiftkey keyboard app. All of these work well for me, and I switch them regularly. If a certain keyboard app isn't working for you, then I'd suggest trying a different one.

 

[Supreme81]

Samsung didn't tell me what they did, she just kept saying I fixed it. I use the Gboard keyboard.

 

[Supreme81]

Does anyone else's screen lock up while scrolling? I was looking at high school football scores and as I was scrolling through, screen locks up, and nothing on the screen works. I have to hit the back button then go back into website.