Second Hand Note 7 Recall Thread

[Omar Kandil]

Re: PSA: How to get your used / second hand Note 7 replaced.

I have called samsung over 60 times and have gotten the same answer we will go text you in 2-3.business days to give you your refund I've gotten 4 case numbers contacted cpsc 4 times and nothing has been done after this I'm definitrly moving to Apple this is ridiculous

 

[Keldig]

Re: PSA: How to get your used / second hand Note 7 replaced.

Received a ups notice today with a delivery of tomorrow!

 

[Wiley_11]

Re: PSA: How to get your used / second hand Note 7 replaced.

Received a ups notice today with a delivery of tomorrow!

Sweet!..........

 

[mikef91]

Re: PSA: How to get your used / second hand Note 7 replaced.

Received a ups notice today with a delivery of tomorrow!

Lucky you. Nobody ever called me back, so I went ahead and called for a 7TH TIME. This time, I was told by the support rep that a Samsung rep would be coming out to my home to do the exchange. I thought that was kind of odd, so I asked again. She said that if they could not come out or if I am not near one of their Samsung hubs, then the device would be shipped to me. She asked me for 2 color preferences. After my previous dealings, I am not holding my breath for any of this to happen, but I guess we will see. I was told that someone would contact me in 3-5 days. I was told 5-7 days last week and never heard anything back from anyone. People may hate Apple on this forum, but one thing is for sure, their customer service is LIGHT YEARS ahead of Samsung, and if Apple had a recall, it would definitely be a much smoother process than this.

 

[Keldig]

Re: PSA: How to get your used / second hand Note 7 replaced.

Lucky you. Nobody ever called me back, so I went ahead and called for a 7TH TIME. This time, I was told by the support rep that a Samsung rep would be coming out to my home to do the exchange. I thought that was kind of odd, so I asked again. She said that if they could not come out or if I am not near one of their Samsung hubs, then the device would be shipped to me. She asked me for 2 color preferences. After my previous dealings, I am not holding my breath for any of this to happen, but I guess we will see. I was told that someone would contact me in 3-5 days. I was told 5-7 days last week and never heard anything back from anyone. People may hate Apple on this forum, but one thing is for sure, their customer service is LIGHT YEARS ahead of Samsung, and if Apple had a recall, it would definitely be a much smoother process than this.

I hear ya, I was told that someone would come out and exchange the phone as well the first time. When i called back i was told that the phone would be sent to me then someone would meet me to take the original back, I assume this has something to do with the shipping restrictions maybe?

It was delivered today haven't had a chance to open it or anything...

 

[mikef91]

Re: PSA: How to get your used / second hand Note 7 replaced.

I hear ya, I was told that someone would come out and exchange the phone as well the first time. When i called back i was told that the phone would be sent to me then someone would meet me to take the original back, I assume this has something to do with the shipping restrictions maybe?

It was delivered today haven't had a chance to open it or anything...

My biggest frustration is that no one ever calls me back like they say they are supposed to. I've continually had to call them time and time again. I'm glad someone actually called you back and that you finally have your new device. Hopefully, I am not far behind.

 

[Keldig]

Re: PSA: How to get your used / second hand Note 7 replaced.

Yeah i agree with you on the not getting calls as advised. I chatted and emailed then called but only received the one call. Matters not your point is very valid. hopefully you will get your replacement this week.

 

[harrychimp71]

Re: PSA: How to get your used / second hand Note 7 replaced.

UPDATE

I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.

A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.

Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.

 

[mikef91]

Re: PSA: How to get your used / second hand Note 7 replaced.

UPDATE

I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.

A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.

Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.

Awesome. Keep us posted. I should be on the same timeline as you.

 

[RobSteal]

Re: PSA: How to get your used / second hand Note 7 replaced.

UPDATE

I received a call from Samsung corporate a few minutes ago. I was given the option of a brand new Note 7 or a refund, even though I bought the phone on Craigslist. I was even allowed to get a choice of color. I CHOSE TO GET A NEW PHONE.

A third party company called Stericycle will contact me within 72 hours to set up the exchange in a public place. I was given a reference number and a confirmation email in case I have any questions or not contacted within 72 hours.

Samsung verified my contact information from a previous ticket I had submitted. The rep told me that this is is the first day of the recall program for third party phones.

What type of refund were they offering? Full retail?

So it seems like Samsung is either offering to personally meet up with you to exchange the device or ship it to you, depending upon your location.

 

[Bimmerman]

Re: PSA: How to get your used / second hand Note 7 replaced.

Got my replacement in the mail today!

Not sure which avenue worked but I'm all good now!

 

[harrychimp71]

Re: PSA: How to get your used / second hand Note 7 replaced.

I was not given an option of how the device would be delivered. The rep clearly explained that Stericycle (3rd party company) will coordinate a meeting place with me to receive the recalled phone and I would receive a brand new replacement phone.

I did not inquire what monetary refund I would receive. I love the Note 7, and I haven't not used a brand new phone since the Note 3 was released. I prefer to stay out of contract and buy used phones.

 

[Bimmerman]

Re: PSA: How to get your used / second hand Note 7 replaced.

I did not even know I was getting it, it just showed up.

Company called last week to pick mine up and I told them I was not letting it go until i got my replacement.

I hope they call back so i can give them my old one.

 

[Omar Kandil]

Re: PSA: How to get your used / second hand Note 7 replaced.

Finally after my 70th call samsung called me took my info and notified me sterocycle would be meeting with me in 72 hours I opted for the refund due to the awful customer service although I love the note I'll be taking my business to Apple stay perceistant keep calling call cspc annoy them until they give you a refund or exchange

 

[Bimmerman]

Re: PSA: How to get your used / second hand Note 7 replaced.

Do you have aterocycles phone number?

 

[tigga117]

Re: PSA: How to get your used / second hand Note 7 replaced.

I did not even know I was getting it, it just showed up.

Company called last week to pick mine up and I told them I was not letting it go until i got my replacement.

I hope they call back so i can give them my old one.

Stericycle called me also but was not sure if it was a scam , did you give them your device before receiving replacement

 

[Bimmerman]

Re: PSA: How to get your used / second hand Note 7 replaced.

I didn't.

I told her i wouldn't hand over the defective phone until I had a replacement.

Now that I have it i need to figure it how to get in contact with them.

 

[Wiley_11]

Re: PSA: How to get your used / second hand Note 7 replaced.

I didn't.

I told her i wouldn't hand over the defective phone until I had a replacement.

Now that I have it i need to figure it how to get in contact with them.

Contacting Stericycle - Stericycle

 

[Raymond Ian]

Re: PSA: How to get your used / second hand Note 7 replaced.

Contacting Stericycle - Stericycle

Dont worry they'll contact you. got my replacement phone Monday morning and got a call from them yesterday and they are coming to house to pick up the old one.

 

[Bimmerman]

Re: PSA: How to get your used / second hand Note 7 replaced.

They did Call but last week before i got or even knew I waa getting a replacement and i told them they couldn't pick it up.