Should I be upset about this dirt under my screen.

[rem_kujawa]

I hoe you're at the store right now getting a new one.

If you have to call Sprint then call Sprint, but really you should be able to get this taken care of. That is crazy that, that phone would pass QA somewhere.

When you get your knew one make sure to thoroughly inspect it at the store, I've seen your post and just want you to end up with a good handset!!

thanks I will do that. Like I said if this was any other phone I would be done and on to something else. I just feel like I am getting horrible luck. Plus I wanted see what you guys thought even though I knew what you would say. Its just nice to hear it. I will keep everyone posted on what happens. thanks for all your help.

 

[YBCold]

I would got back in and tell them that you want an exchange or give you your money back. The phone clearly was like that when you got it and you should be entitled to a quality product.

Sent from my PC36100 using Tapatalk

 

[anon(22913)]

Dust under the screen, this device had been out of the new box for 1 hour. One sprint store said they would not replace this because it was cosmetic. Cosmetic or not this is one hour old. I wouldn't be having this discusion 6 months from now.

Just exchanged mine today at RadioShack. Those pics look just like mine looked but with about twice as much dust. Same place, upper left corner.

 

[rem_kujawa]

One or another this will be taken care of, even if I have return it and buy it elsewhere.

 

[alextrox69]

Fight the sprint store employee....stab him with your evo....you will get another one if you do that for sure.

 

[scott_0]

I wouldnt settle for that, Id press the issue fully

 

[ihbsbA]

I have dust in the same place, and I'm just concerned that when I exchange mine, it's going to happen again. How do I keep it from happening?! I'm considering getting a white Evo when I exchange.........

 

[rem_kujawa]

I just got an email from HTC and they said they would take of it if I still had the device, so now the question is should I just bypass sprint and got right to the factory. I'm pretty sure I would get the latest hardware version.

 

[rem_kujawa]

Well have say HTC really came through, they are overnighting a new device to me and I should see by Tuesday. Plus they are sending me a free 4GB flash drive. I really think they are trying to get to the bottom of this problem. I just thought I would share my experience with HTC, they sounded truly concerned and wanted to take care of it as fast as possible. I even got an email on a Sunday night.

 

[anon(22913)]

Awesome. Kudos to HTC for great customer service.

 

[sum_n00b]

I have quite a bit of dust under the screen in the upper left area and a few specs around other places as well. I also have light leakage around the entire screen (not just the bottom as so many are reporting) and my battery cover doesn't fit right on one side. Also have the glass raising up on the bottom. Both my wife and I's have all these issues. I emailed HTC so we'll see how that goes. I would rather deal with them than a local store. I think I have a better chance of getting a more solid unit if I go straight to the source. Glad you got yours worked out. I hope the new one is trouble free for you.

 

[rem_kujawa]

Yeah I think they will help you, I had one evo that when I would plug it in to charge the home screen keys would go out. The only thing I figure that was causing this was I had light bleed between the charge led and light sensor.

 

[organix]

Well have say HTC really came through, they are overnighting a new device to me and I should see by Tuesday. Plus they are sending me a free 4GB flash drive. I really think they are trying to get to the bottom of this problem. I just thought I would share my experience with HTC, they sounded truly concerned and wanted to take care of it as fast as possible. I even got an email on a Sunday night.

Do you happen to know if it will be a new one?

 

[rem_kujawa]

Yes he said it would be a new device and not a refurbished one. All I have to keep is the battery and SD card.

 

[organix]

So you just emailed customer service then? I have the same issue and I'm trying to decide what to do. I'm not even sure if Best Buy has any in stock.

 

[rem_kujawa]

No I called first then they replied with an email.

 

[organix]

So they didn't give you any response on the phone?

 

[rem_kujawa]

Well its been less than a week and its starting in the same spot. What are the odds that its the leather HTC case.

 

[hockey4life0099]

Don't you have to pay a 30 dollar restocking fee.

One other thing I found is that the volume rocker doesn't seem right. It clicks when I push on it. So when I think that pushed it it didn't really do anything because it seems like it has a two stage button.

no. sprint has the best guarantee in the business

Sprint Free Guarantee
For new customers and customers adding new lines of service
We love and believe in our products and services. We’re confident you will too. That’s why, as a new customer or an existing customer adding a new line of service we’ll give you 30 days to try us for free.
If for any reason you’re not happy and want to cancel service, just call us to deactivate and return to the original place of purchase to return your undamaged phone or mobile broadband card and we’ll:
Refund monthly charges incurred as part of your service plan*
Refund the activation fee
Refund the purchase price of your device
Waive the Early Termination Fee
Waive the restocking fee
Refund taxes and Sprint surcharges associated with the above charges
*You'll be responsible for extras like usage not included in your plan (i.e. charges for exceeding your Anytime Minute or Data allowance on your voice or data plan; voice, text or data usage not included in your plan or add-on; pay-as-you go charges, etc.), premium content (i.e. digital downloads, songs, games, applications, etc.), 3rd-party billing, international charges and any taxes and Sprint surcharges associated with such extras.

Sprint 30-day Satisfaction Guarantee

For existing customers upgrading devices and accessory purchases
So you just traded in your old Sprint device for a brand new one and … it’s not quite what you expected. Too big. Too small. Not quite the right color red.
No sweat. You’ve got options. As long as you’re within the first 30 days of owning your new device or accessory, the Sprint 30-day Satisfaction Guarantee lets you either exchange your device for a different one or return it for a refund.
Exchange it for a different one. Just bring it back to the original point of purchase and we’ll help you find a device or accessory that better meets your needs.
Return it for a refund and re-activate your old one. Want to go back to your old phone and plan? We can do that. If your old plan’s no longer available, we’ll find one that’s comparable.
Simply return or exchange your device or accessory (in its original condition) within 30 days with the original receipt. When you return or exchange your device, we’ll refund your activation fee. However, in most situations, a $35 restocking fee will be charged. If your new plan doesn’t meet your needs, and you want to return to your previous plan, we will: remove any credits or discounts received in exchange for your new contract term and restore you to your previous contract term and service plan (if available). You may switch to a comparable service plan if your previous plan is no longer available.*
*Please note: The terms and conditions of your previous contract will apply including, but not limited to, your contract end date or term. If you terminate your contract before the end of your term, you'll need to pay any applicable Early Termination Fee up to $200.

 

[sum_n00b]

Well, I received the following reply from HTC about this.

"Hello, My name is Jeffery and I will be assisting you today. I understand that the HTC EVO 4G devices you have are having the screen come apart from the casing. We are aware of a number of claims of this type of issue and are looking into it with Sprint. Currently, we do not have a fix for the situation and HTC/Sprint will annouce addition information when it becomes available. I have forwarded your information to add to our tracking systems. I do apologize for any inconvenience that you may have experienced. Thank you for contacting HTC Technical Support. Jeffery"

While waiting for this reply, I called them and received a fairly different response. On the phone they told me that they are aware of a problem with some launch day Evos and that they are sending my case to the escalations department for review. He said that I should hear something soon about what they are going to do for me. I really don't know if I should wait for HTC or just try and exchange it at Best Buy (who is sold out anyway). Tomorrow is the last day for returning it so I'm pretty concerned.