Simplexity Preorder Updates (wirefly / newegg / target / etc.)

[that0n3guy]

You guys should state who you ordered through. I still have no progress from Samsung Galaxy S 4 Black Mist - 4G LTE Carrier Approved. I ordered with WireFly on May 3rd, 2013.

 

[Parafly]

This is why it was cancelled: Your personal information cannot be validated sufficiently to pass our screening process. In order to protect your information, we have cancelled the order and are unable to reinstate it at this time.

AND

I am allowed to place another order AFTER 60 days. I'll try Amazon.

That's sucks !!

Sent from my Nexus 7 using Tapatalk HD

 

[effreyj]

Yay, my tracking number works now! Says it's going to be delivered around 3pm tomorrow

 

[agdadred]

Mine shipped and I have a tracking number now!

Same here ordered 5/20 through Newegg

 

[prodigy1814]

The Simplexity distribution center is in Maryland. I wonder if they are shipping first to customers from more distant states to guarantee it gets delivered by tomorrow. They told me that 7pm is the last call for shipping.

 

[D_Nice]

Looks like my phones are being shipped from Largo, MD to be delivered tomorrow by 3 PM, no signature required.

 

[prodigy1814]

Same here ordered 5/20 through Newegg

I ordered from newegg on 5/9. Mine has not shipped. What state are you in?

 

[agdadred]

I ordered from newegg on 5/9. Mine has not shipped. What state are you in?

NC

 

[addicted2tech]

Yeah with Amazon it would've been $242 a phone. I think I'm just going to go to VZW today after work, with the $50 rebate it'll be like $277 per phone. Super bummed that I'll be spending $100 more, but I don't have much other choices right now

 

[Parafly]

Did you get notified via email or what

 

[agdadred]

used chat to have rep process the order....as suggested by kittygetwet.

 

[addicted2tech]

Did you get notified via email or what

I got an email that said this "Unfortunately, we have been unable to contact you to let you know that we are unable to complete the processing of your new Samsung Galaxy S 4 Black Mist - 4G LTE. We have cancelled this device and any accessories that you ordered with it. We are also releasing any funds authorized on your credit card for this device. If you would like to restore this item, please use our Live Chat feature on our Customer Support site and an agent will gladly assist you."

So I chatted with someone and they said they couldn't verify my personal information sufficiently and they could not reinstate the order. I asked if I could place a new order, and was told "Yes, you can place a new Simplexity order after 60 days."

And then she told me to have a great day.

 

[that0n3guy]

Just went into the Wirefly chat, got someone who took ages to respond and the following:

Sourav Chatterjee: Thank you for the verification. It will just take a minute or two for me to review your order information.
Removed for privacy: Alright.
Sourav Chatterjee: My system is showing that the Samsung Galaxy S 4 Black Mist - 4G LTE has been launched today.
Sourav Chatterjee: And once the phone is going to be shipped in the order sequence as they were ordered originally.
Sourav Chatterjee: But since the phone is a pre-order phone and has been launched today.
Sourav Chatterjee: Hence when the phone will be shipped we will notify you about the same via email along with the tracking number.

Always so helpful.

 

[agdadred]

Just went into the Wirefly chat, got some lady who took ages to respond and the following:

ask can your order be processed now. It took me 2 chat sessions to get it done.

 

[Parafly]

Just went into the Wirefly chat, got some lady who took ages to respond and the following:



Always so helpful.

Everything on my side looks good to go just waiting on a tracking # . ARGH

 

[dirt4444]

Supposedly my order was ready to ship and they called me stating my verizon account balance had to be at zero. Had to pay the balance and they said it should still be shipped today but we will see. (newegg btw).

 

[Jason Roys]

It won't let me chat with a rep for some reason. It keeps saying "requested resource could not be found"

me too

 

[that0n3guy]

I got a new chat person who assured me that my order is shipping today and that I should expect to receive it tomorrow: (Wirefly, ordered May 4th)

Please wait while we find an agent to assist you....
You have been connected to Manoj P .
Manoj P : Hi REMOVED, I'd be happy to help you today. Could you please provide the last 4 digits of your SSN?
REMOVED: REMOVED
Manoj P : Thank you for the verification.
Manoj P : Congratulations REMOVED, your order is complete now and it will be shipped from our distribution center today.
Manoj P : Once your phone is shipped, you wil receive a confirmatory e-mail providing with the details of your order and estimated date of delivery with tracking number.
REMOVED: Should I expect to receive my order tomorrow then?
Manoj P : Yes.
REMOVED: When should I expect to receive my tracking information?
Manoj P : It will be e-mail ed once the phone is shipped today.
REMOVED: Alright, thank you for your assistance
Manoj P : You are welcome.
Manoj P : Is there anything else I can help you with?
REMOVED: Not right now
REMOVED: Thanks again.

 

[effreyj]

I got a new chat person who assured me that my order is shipping today and that I should expect to receive it tomorrow: (Wirefly, ordered May 4th)

Manoj P was who I chatted with too!

 

[kittygetwet]

K well I'm about to head home and will keep an eye on it a little later.

Status:
Newegg order on the 23rd.
Chatted today to see if it may ship today. They processed order on the spot.
Credit Card charged.
Just sitting at "Ready To Ship"