if they didnt fix it they should have given you a new phone
why? skype is not vzw's software. once the signal goes from tower to landline, then to the internet ... guess what, vzw does not own the internet.
your 'logic' seems to be that if you hop in a cab, tell cabbie the address you want to go to for a party, you get there, and find the party has moved, you do not pay the cabbie?
(in this example vzw is the owner-operator of the cab)
does that mean the cabbie should take you to new destination for free?
tell ya what, the next time you are in chicago, and take a cab to 'the airport', if they take you to o'hare, then you tell them you needed to go to midway (or vice versa). let's see how free that ride to midway is going to be ... i'd be interested.
the rates for cabs would shoot up to the highest in the market for that cab company just the same as vzw prices for cellular service...
hmmmm, could there be a connection?