Sleep of dead issue

mr_cracker

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Hello guys

About a month and a half ago I got a samsung galaxy note. It's been great so far, the only wrong thing with it is sometimes it doesn't wake up from sleep.

I have to long press the power button for about 10 seconds to restart the phone. I'ts really annoying not knowing if your phone is sleeping or completely off.

I've googled SOD problem but i still don't know if it's faulty hardware or software, should i return the phone or can this be fixed?

I'm running stock gingerbread 2.3.6

Thanks
 

Devinator

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Has this been happening since you got the phone? Did you try a factory reset? If so, and, it didn't work. I'd return it and get another.
 

dmmarck

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Yes I've tried a factory reset but i reinstalled my apps right away, so i'm not sure if this is a software or hardware problem.

I'd do another one and install your apps bit by bit (just don't let it restore). See if it still happens with minimal, "proven" apps.
 

mr_cracker

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Has this been happening since you got the phone? Did you try a factory reset? If so, and, it didn't work. I'd return it and get another.

I don't think it happened for the first week or two. It happens around 3 or 4 times a week.

I'm trying to figure out if it's a SW or HW issue, before returning the phone. Where i live you have to go through a long process to get a replacement.
 

Devinator

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I'll do that i guess is the only way to be sure. I'm going to miss my apps for a while :(

You should just wait to install any apps and see if it happens. If it happens three or four times per week, in a couple of days it should happen. If it doesn't you know it's an app you installed. If it does, you know it's the phone and you should get a replacement.
 
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mr_cracker

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You should just wait to install any apps and see if it happens. If it happens three or four times per week, in a couple of days it should happen. If it doesn't you know it's an app you installed. If it does, you know it's the phone and you should get a replacement.

Yeah I'm going to do a factory reset as soon as possible and see what happens. I don't want to delay it any more.

Thanks
 

mr_cracker

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You bet. Make sure to come back and post an update.

UPDATE:

Sleep of death still happens after doing a full reset using stock rom.

I returned the phone to the store where i got it and they sent it back to samsung.

After 1 week, the phone's back and they told me they did a full reset (even though i had already done it) and "adjusted" the display.

So i took the phone with me and went home, only to realize now i cant hear anything or be heard during a call. :mad:

Inmediatly went back to the store and demanded for a replacement, after some arguing they agreed to replace the phone.

This is my second galaxy note, i just hope this one doesn't break.
 

Devinator

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Wow. What a nightmare. But, good for you for standing up for yourself. If it breaks again, you might wanna consider giving it one more shot, but, you may want to consider demanding a different model.

Sent from my DROID X2 using Android Central Forums
 

mr_cracker

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UPDATE:

Sadly after having my 2nd galaxy note for almost a week now, it had its first Sleep of Death.

This makes me think it's a Software issue.

I'm going to wait for ICS and see if this solves the problem.
 

Devinator

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I wonder if anyone else is experiencing this problem?

And, you definitely tested a factory reset without installing apps and still had this issue?

Might be time to consider a new model of phone as well. Or at least start looking.
 

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