Slow phone charging issue

[jdevenberg]

I purchased a Moto Z2 Play yesterday. I plugged it in last night using the supplied power brick, a USB 3.0 extension cable, and the supplied USB to USB C cable. After ~5 hours on the charger, I did not get a full charge. It went from about 35% to about 85%. Surely, this is not normal, correct?

I had been using the exact same extension cable with my previous phone (an iPhone 7 Plus) and it never impacted charge times. Any ideas?

 

[chanchan05]

Well first eliminate the extension and try charging it without and see if there's any difference.

 

[jdevenberg]

I eliminated a phone hardware issue because the phone charges fine on other charger cable combos. I will try a few other combos of the original charge and cable and also use the extension with a charge I know works with the phone.

Is there a good app or somewhere in the settings I can monitor charge rates so I don't have to repeatedly deplete my phone and charge it to test this?

 

[rhapdog]

You may also want to check the specs on that supplied power brick. You'd be surprised at how many phones are QuickCharge compatible, but come with a slower, non-QuickCharge power brick. The new iPhone X is one example. $1000+ phone and you have to pay $74 extra to get the QuickCharge they advertise.

The charger that came with my phone was not capable of giving my phone a quick charge. It was VERY slow. Swapped out the charger on day 1 after checking the specs in the small print on the charger. Starting at 35% charge, it takes 10+ hours to charge that phone using the supplied charger, but only 1-1/2 hours using the separate charger I bought for it.