I'm what I would call a Tmobile Jump On Demand savant. Ive had it since inception, know everything about it, its policies, what I'm entitled to , the rules, etc. On more than one occasion ive had to correct employees on what was right and what was wrong about the program. Ive been denied jumps because they say i was only allowed 3 per year, when its actually 1 per month. They have told me i needed to pay a down payment when it was not required. My local store manager now actually gives me the benefit of the doubt when it comes to interactions i have with employees when i ask for the manager and he proceeds to tell them " he knows it all, if he says it then its true". I know the loopholes in the system to get out of JOD by jumping to a cheap device by ordering over the phone and then return it within 14 day buyer remorse with no restock fee and that essentially cancels the JOD. Now that they are trying to rip people off by charging a down payment it just makes me feel even better about using the hell out of my jumps and abusing the system within my rights and the policies they have in place.