[SOLVED] Persistent intermittent network loss after using International Pass

[Victor Suarez]

I recently used the T-Mobile 30-day International Pass for a two-week trip. While away, my network connection was hit-or-miss. I assumed the issue would resolve once I returned to the U.S. and reconnected to the home network, but the 'searching for service' or dropped signals are still happening. I have already tried resetting network settings and restarting the device. Any suggestions on a fix?....FYI: I also getting a "insert a SIM card" msg when i go to my messages.

 

[B. Diddy]

Have you checked with T-Mobile support about this?

 

[Victor Suarez]

Have you checked with T-Mobile support about this?

I did called them from the country i was at and they did a remote restart, which i also did multiple times, to no avail. i wanted to ask the group before calling T-Mobile again.

 

[B. Diddy]

Ok -- since you already tried a Reset Network Settings without success, I figured that the next step would be to talk more with T-Mobile, since it sounds like more of an issue on their side. Let's see if anyone else here has an idea. Good luck!

 

[BerryBubbles]

As far as the Internet & Messaging, after the network reset, did you manually check your Access Point Name:

• 
  
• ●(APN): fast.t-mobile.com
• ●MMSC Server: http://mms.msg.eng.t-mobile.com/mms/wapenc

I just wondered since you're getting the 'insert a Sim card message'.

(That's the settings from my Samsung.)

 

[Victor Suarez]

I’m happy to report that my issue has been resolved! I reached out to T-Mobile support and walked them through all the troubleshooting steps I had already tried. After I mentioned that I was getting the 'Insert a SIM card to continue' message, the tech determined it was likely a faulty physical SIM card.

We switched my line over to an eSIM, and everything is working perfectly now. A huge thank you to B. Diddy for the help and BerryBubbles for the input!

 

[BerryBubbles]

So glad you were able to get the issue resolved & thanks for letting us know.

 

[B. Diddy]

Awesome, thanks for the follow-up!