As much as I have spent on Sonos, I am quite disappointed in them. As soon as my rig is outdated Im thinking Im done with them. Im starting to think they are on the way out... They REALLY dropped the ball last year or so with trying to stop their updates to products and then they re thought it and changed their plan...really scary. Sonos is NOT to be trusted. Im just stuck now for a couple of years with their products but i REALLY THINK iM DONE. #bose
Honestly, you're not going to be happy either way to be honest. I understand your feelings on how they are doing things and their support, but if you think going to Bose is going to make this better, think again. My parents switched from Bose to Sonos and isn't looking back. There's no comparison when it comes to interoperability and connectivity. It just works. Bose, not so much.
Regardless, I have been working with my rep and it's going about as good as you could imagine (read: Not was well as you want, but not stalled either). They are trying, but it takes time to get things refactored, tested and released. The immediate gratification people expect when a lot of work has to go into even what some may call "simple changes" is most definitely a misconception and unrealistic expectations.
I wish you luck on your adventures and let us know how it goes, but I think you will come to the realization that even if the grass looks greener on the other side, that doesn't mean it is.
