Sorry Guys, my Moto is going back....

[tonymhoffman]

You can't even get a temporary phone replacement in the meantime?

I believe Moto has a loaner program. Thought I read it on their site somewhere! Be sure to ask them about it slave.

Posted via Android Central App

 

[asanatheist]

I called back, and got an actual android guy. He had me download an app, and took control of my phone. It drained 5% downloading 5 apps. As it turns out, my battery is actually bad. They are setting up an RMA to send it back. Bad thing about non removable battery, if it is bad, it needs to go back.

Since it was made with Moto Maker, it needs to be sent to Moto. No phone for me for a week.

Typical Motorola service. Send it in, wait 1-2 weeks or more. I waited 3 weeks and 3 days for my Motorola Atrix 4G and they refused to loan a phone, or do anything else.
If they don't give you a loaner phone (decent loaner phone) I would honestly recommend returning the phone, and buying a plain black or white model. At least that way you can let AT&T service it, much much faster.

Hopefully their plant in Houston can process your phone faster.

Lastly when I used the Moto X for a day before it was launched I got about 4 1/2 hours of on screen time use before I needed to charge it, when I put my S4 to the same tasks when I set it up, it took approximately about 3 hours to need a charge.
That's with downloading, streaming, installation applications, emails, and browser. Some of the games are 4GB, All Wifi on 50/50 FIOS connection.
Overall I noticed about a 1 hour to 2 hour difference with the Moto X and the S4 in battery life on the Moto X's favor. Both phones ran the same set up really in terms of features on/off.


One peculiar thing however, when gaming however, the Moto X drained the battery faster than the S4 which was weird and unexpected. I am not sure if the larger 2600 mah battery helped a bit there.

 

[Jillxz]

Im feeling sorry for the OP if he is going to get G2 ..that thing is bloated with crappy LG skin and sw features, may be consider GPE HTC one?

The LG G2 is the one I am waiting for. Have had LG Phones and find that they are great phones. It is no more bloated than the Samsungs , HTC , or most really. Only a rare few have little bloat.

 

[thegrants82]

All the reasons I opted against the g2. I wanted a dope phone without having to root it.

Posted via Android Central App

You obviously know zero about LG.

 

[josephz2va]

LTE versus WiFi uses a high amount of power. Even on Standby it spends time in the background pinging your feeds. If you have any widgets, gmail, email, facebook, etc, those feeds are pinged as push notifications. Try turning off your data on Network when it's not in use which should increase your battery time. I generally turn on Airplane Mode and enable WiFi to lower the amount of power used. Given that I'm mostly in a No Service location, I opt to use Airplane Mode which lowers how much Moto X searches for service until I leave the region that has no service.

One other thing. Tap the active tasks button (two square icon) and see how many applications you are running. If you close the tasks active, that frees up memory and bandwidth.

 

[gusar2000]

I called back, and got an actual android guy. He had me download an app, and took control of my phone. It drained 5% downloading 5 apps. As it turns out, my battery is actually bad. They are setting up an RMA to send it back. Bad thing about non removable battery, if it is bad, it needs to go back.

Since it was made with Moto Maker, it needs to be sent to Moto. No phone for me for a week.

Still, Android OS battery drain looks like a software issue. It's not clear if you ever restarted it. Have you? If so, did the Android OS consumption change?
A lot of people restart android phones/tablets to fix the system drain issue. The OS itself has some flaws in this respect... And bad apps do their part.

 

[Edible Walrus]

You posted this two days ago, sounded like lashing out to me. "Post it, it's that easy. If you don't post it, it flat out did not happen. It's not even hard to post, and is super easy to prove. I am calling you a liar until you actually post the screen shot.

We don't need fanbois exaggerating facts. Let the phone sell it self. There is no way this thing gets 6-8 hours of screen time with this battery.

It is a very nice phone, and I really enjoy it, my favorite phone so far, I just refuse to even entertain bull****. 6-8 hours, put up those screen shots, or stop lying."

In short, I believe the phrase is: Pics or it didn't happen

 

[andog88]

I got 2-2.5 hours of heavy use out of my battery. Im talking about 4g youtube stream and browsing and instagram usage. Only way to get 5-6 hour battery life is if your constantly on wifi or use your screen time texting or taking and looking at pics or taking notes or something of that nature which doesnt use network data and a lot of cou power. Theres no way a 2,200 mah battery would give you 6 hours of screen time with data usage.

Took my moto x back after 4 days and picked up a sexy looking black htc one. Couldnt be happier especially if youre a video guy like me. Those speakers with that screen make it a mini surround sound experience. I watched the movie Snitch which is almost a 2 hour movie and it took only 29% of battery with my brightness on half.

 

[thegrants82]

Theres no way a 2,200 mah battery would give you 6 hours of screen time with data usage.

Give me a second....I'm still laughing my a** off at this. No really, this is funny.

 

[slave]

I returned it. No way I can go with no phone for a week. Good thing is my Sprint number was still active. back to the E4GT for me. I will give it a shot again I think.

The Iphone guy who was an "Android Specialist" left a real bad taste in my mouth. The fact that he had me reset my device and lose all of that data for the second guy is unfortunate. The fact that I would have to wait until AFTER my 14 day return period to see if it's fixed was too big a risk.

I think I will let the sting go away, and let the Epic **** me off, and just get a stock black 32GB from AT&T directly.

 

[Doug B]

Second, the signal is crazy good. I got a signal in the basement where I work. I got a signal in elevators. I got a signal at my Wife's work.

To me this says you never had signal before in these places with other phones. If that's the case this could also be the cause of battery depletion. Your phone is using a lot more power to find and maintain a signal. It happens to me when I go up in the foothills. My Note 2 would not get a signal in certain places but my X will but at the cost of more battery.

Posted via Android Central App

 

[slave]

No, it's a result of being on Sprint, which is the suq, and now being on AT&T.

 

[slave]

Wow, it's a good thing I returned the phone.....

moto told me on Thursday that they would call me by 1600 EST to arrange the RMA. They did not call. I retund at 1800, I received an email on Friday at 2000 saying that the rep had to escalate the problem.



That's right, they wouldn't arrange an RMA. He had to get a higher department involved. The email said that they would call me on Monday.

On Saturday, I got the same email.



On Sunday I received an email saying that since they have not heard from me in 48 hours, they are marking the case resolved, and closed the case.



Go go Motorola customer service! I am glad I no longer have a Moto X, and will never buy one again. It's tempting to walk from Google completely now, and go iPhone. I hate Apple.

 

[asanatheist]

Wow, it's a good thing I returned the phone.....

moto told me on Thursday that they would call me by 1600 EST to arrange the RMA. They did not call. I retund at 1800, I received an email on Friday at 2000 saying that the rep had to escalate the problem.



That's right, they wouldn't arrange an RMA. He had to get a higher department involved. The email said that they would call me on Monday.

On Saturday, I got the same email.



On Sunday I received an email saying that since they have not heard from me in 48 hours, they are marking the case resolved, and closed the case.



Go go Motorola customer service! I am glad I no longer have a Moto X, and will never buy one again. It's tempting to walk from Google completely now, and go iPhone. I hate Apple.

Don't be so quick to react. I would strongly advice speaking to your carrier and finding out what phones they can service and picking from that line. I know the Samung S4 seems to be serviced by the three major players: Verizon, Sprint, and AT&T.

 

[slave]

Don't be so quick to react. I would strongly advice speaking to your carrier and finding out what phones they can service and picking from that line. I know the Samung S4 seems to be serviced by the three major players: Verizon, Sprint, and AT&T.

No more Samsuck for this guy. 4 years of Galaxy, 5 days with Moto X, I see what folks say about TW being awful.

 

[tonymhoffman]

My phone has a defective speaker that works correctly when it wants. They sent me a new phone if my color choice before returning this one. I had to get charged the price of the phone but they give it back once this one touches down in Texas.

Posted via Android Central App

 

[phositadc]

No more Samsuck for this guy. 4 years of Galaxy, 5 days with Moto X, I see what folks say about TW being awful.

You try an HTC One or One Mini yet? In my experience the One was much smoother than the GS4.

-Sent from my Droid Mini.-

 

[slave]

My phone has a defective speaker that works correctly when it wants. They sent me a new phone if my color choice before returning this one. I had to get charged the price of the phone but they give it back once this one touches down in Texas.

Posted via Android Central App

Wow, they didn't offer that for me. That would have been great.

 

[Wandering Bear]

Moto has a long record of great hardware and horrible software. The horrible battery life may just be patchable, when they get around to it... someday. I had the same choice with my last Moto but I decided to go the other route and give up the superior hardware for a much more stable Nexus4. (Software stability with quick patches)

 

[phositadc]

I've now returned both an X and a Droid Mini. Idle drain was just too high even with everything disabled. I had the Droid Mini setup EXACTLY the same as my One mini, and overnight the Droid lost 14% while the One mini lost only 3%. Approximately same signal strength for both, and better battery stats showed both were in deep sleep about 98% of the night. Moto X also had 10-15% idle drain per night. So I just can't justify or explain the idle drain on the Motorolas.

Really hope they fix it because otherwise I loved them.

Sent from my HTC One mini