"Sorry, I'm having trouble. Please try again in a little while." [Update: fixed]

[Phil Nickinson]

Update Aug. 10: And things have magically fixed themselves. ¯\_(ツ)_/¯

The scenario: I've got two Echo(es) Show. One black, one white. In separate rooms, but on the same network. (I've tried this one different networks, too.)

The white model does everything it should. But after an answer, it always says "Sorry, I'm having trouble. Please try again in a little while."

Every. Damn. Time. ... Would be way cooler if it did something like "Hello, my name is Inigo Montoya. You killed my father. Prepare to die. ..."

I've tried a hard reset.
I've tried switching networks.
I've killed a couple skills, but still nothing.
And the black Echo Show in my bedroom has none of these problems.

If anyone has an idea, shout out!

 

[Golfdriver97]

Re: "Sorry, I'm having trouble. Please try again in a little while."

Are they running different versions of software?

 

[Phil Nickinson]

Re: "Sorry, I'm having trouble. Please try again in a little while."

Are they running different versions of software?

Yep.

 

[Golfdriver97]

Re: "Sorry, I'm having trouble. Please try again in a little while."

Yep.

Wondering if that is where the issue lies. Not sure what to suggest, though.

Edit: maybe a cache clear of the troubling echo?

 

[Phil Nickinson]

Re: "Sorry, I'm having trouble. Please try again in a little while."

Wondering if that is where the issue lies. Not sure what to suggest, though.

Edit: maybe a cache clear of the troubling echo?

I'm not sure what you mean, or how you'd clear the cache on an Echo Show. ... But in any event, the hard-reset should have taken care of that.

 

[Golfdriver97]

Re: "Sorry, I'm having trouble. Please try again in a little while."

I'm not sure what you mean, or how you'd clear the cache on an Echo Show. ... But in any event, the hard-reset should have taken care of that.

I thought there was some kind of phone interface to do this sort of thing with the Echo. So that if need be you could clear the cache for an app, force stop one, etc..

I was thinking that the two were running different OS versions. Where one version may have had support stopped for it.

Is there a way to plug it into a PC and maybe either pull a logcat, or even send Amazon bug reports?