Sound dissappears for a short period

[Mossi]

Hi,

On my Samsung Galaxy S21 Ultra since recently the sound dissappears for about 10 seconds while playing music (on any music player).
How to fix this please ?

Thank you.

Kind regards

 

[B. Diddy]

Are any Bluetooth headphones or speakers nearby that might be inappropriately connecting?

Does this happen with both streaming music and locally saved music?

 

[Mossi]

Are any Bluetooth headphones or speakers nearby that might be inappropriately connecting?

Does this happen with both streaming music and locally saved music?

Good morning,

It happens with bluetooth headphones mostly.

Yes, in both cases.

 

[B. Diddy]

Does it happen with multiple different Bluetooth headphones, or only one specific one? I'm wondering if the BT connection is dropping out periodically, which could be due to the headphones or the phone itself. If it only happens with one specific pair of headphones, I'd suspect a problem with that pair. If it happens with any headphones, then it's probably an issue with the phone.

 

[Mossi]

Does it happen with multiple different Bluetooth headphones, or only one specific one? I'm wondering if the BT connection is dropping out periodically, which could be due to the headphones or the phone itself. If it only happens with one specific pair of headphones, I'd suspect a problem with that pair. If it happens with any headphones, then it's probably an issue with the phone.

It appears only with one pair of Samsung Pro earbuds.
I didn't yet test the connection of these earbuds with my pc (windows).

I will check this and let you know.

 

[B. Diddy]

Also make sure that the firmware for those earbuds is up to date: https://www.samsung.com/us/support/answer/ANS00078087/

 

[Mossi]

Also make sure that the firmware for those earbuds is up to date: https://www.samsung.com/us/support/answer/ANS00078087/

So the problem doesn't appear when connected to the pc.
I have the latest firmware on the smartphone.
The earbuds are working correct, but it seems to be a setting or so on the smartphone

 

[B. Diddy]

I'm talking about the latest firmware for the earbuds. You never know if they might have patched something specific to the Bluetooth stack in Android. See the link I previously shared.

 

[Mossi]

Hi,

the earbuds also have the latest firmware.

 

[B. Diddy]

I suppose it could be something to do with the Bluetooth radio on the phone, or perhaps the Bluetooth stack. I'm not sure how else you can troubleshoot this. You may just have to send feedback to Samsung (for both the phone and the earbuds) using the Samsung Members app, and see if you get any response.

 

[mustang7757]

I moved this to our s21 forums for specific help

 

[Mossi]

I suppose it could be something to do with the Bluetooth radio on the phone, or perhaps the Bluetooth stack. I'm not sure how else you can troubleshoot this. You may just have to send feedback to Samsung (for both the phone and the earbuds) using the Samsung Members app, and see if you get any response.

I contacted Samsung Members and they adviced me to reset the earbuds and that worked !

 

[B. Diddy]

I contacted Samsung Members and they adviced me to reset the earbuds and that worked !

[smacking my own head] I shoulda thought of that! Glad it's working correctly now.

 

[Mossi]

Thank you very much to help me.
Have a nice day