Sprint Doing its Best To Repell New Customers

[danyzfr6]

That unfortunatly is a common practice in alot of cell phone stores. Corporate or not. I worked for AT&T for about 4 years in the retail store, and there was ALOT of people like that, rep and manager alike. There were managers i worked for that if you didnt push for accessory attachments and feature attachments and reach the goals, you would be written up. Enough write ups, and you were fired. It did not matter if the customer seriously didnt want anything, or couldnt afford it, or already had most of it. That was on you and it was your fault for not selling them. Some managers wanted us to push GPS, data and texting on basic phones for senior citizens. GPS probably could have an argument made for some that travel alot, but almost none of the ones that i did sell to senior citizens needed nor wanted any of that. There were points where the stress made me sick to my stomache, being coached by your assistant manager, store manager and district manager at the same time. I was tired of it.

This is something all the carriers (probably alot of big box stores too) need to stop doing, pushing products like they do. They are wondering why birck and mortar store sales are going down?


Sorry, rant over

I completely agree with you....the constant pressure makes for an unpleasant experience at the stores, and that is why brick and mortar stores are losing out to online retailers like Amazon (well, that and prices are usually better online).

I used to work for CompUSA back in the day and we were constantly pressured to sell useless and overpriced warranties. If we as salesmen didn't perform, we'd get written up. Continued sub par performance led to losing your job. I constantly saw salesman usher customers out the door without any purchases just because the customer refused to buy warranties. This is another instance of, "I'd rather not make a sale at all than sell a computer w/o a warranty." That kind of pressure makes for pretty miserable employees and that, in turn, makes for miserable customers. Is it any mystery why CompUSA went out of business?

CompUSA, and probably a lot of other brick and mortar retailers, confuse threatening their employees with training and education. Not once in my experience at Sprint did the employee tell us why we should buy the watch. What are the benefits? What kind of cool stuff does it do? What are we missing out on if we don't buy it? Even when I asked "why should we buy the watch," all I got back was, "Because, the experience is not complete without it." What does that even mean??? I think proper training would go a long way. Even if we don't buy the watch (or any other accessory) right then and there, if the salesman explains the benefits of the watch with enthusiasm, the seed is planted and I may come back later to pick one up. But pressuring the customer and acting like a jerk because I wouldn't buy the watch or any other accessory only results in me writing posts like this, contacting their customer service and complaining and all out leaving said company and recommending others do the same.

I agree with another comment that behavior like this is the fault of Sprint policies and managers, not the salesmen at the store. The salesmen are just doing what they can to keep their jobs, so I don't blame them. Still, pressure experiences at the store make for unhappy and ex customers.

That's just my 2 cents.

 

[trinamorgan88]

I completely agree with you....the constant pressure makes for an unpleasant experience at the stores, and that is why brick and mortar stores are losing out to online retailers like Amazon (well, that and prices are usually better online).

I used to work for CompUSA back in the day and we were constantly pressured to sell useless and overpriced warranties. If we as salesmen didn't perform, we'd get written up. Continued sub par performance led to losing your job. I constantly saw salesman usher customers out the door without any purchases just because the customer refused to buy warranties. This is another instance of, "I'd rather not make a sale at all than sell a computer w/o a warranty." That kind of pressure makes for pretty miserable employees and that, in turn, makes for miserable customers. Is it any mystery why CompUSA went out of business?

CompUSA, and probably a lot of other brick and mortar retailers, confuse threatening their employees with training and education. Not once in my experience at Sprint did the employee tell us why we should buy the watch. What are the benefits? What kind of cool stuff does it do? What are we missing out on if we don't buy it? Even when I asked "why should we buy the watch," all I got back was, "Because, the experience is not complete without it." What does that even mean??? I think proper training would go a long way. Even if we don't buy the watch (or any other accessory) right then and there, if the salesman explains the benefits of the watch with enthusiasm, the seed is planted and I may come back later to pick one up. But pressuring the customer and acting like a jerk because I wouldn't buy the watch or any other accessory only results in me writing posts like this, contacting their customer service and complaining and all out leaving said company and recommending others do the same.

I agree with another comment that behavior like this is the fault of Sprint policies and managers, not the salesmen at the store. The salesmen are just doing what they can to keep their jobs, so I don't blame them. Still, pressure experiences at the store make for unhappy and ex customers.

That's just my 2 cents.

It's not just cell phone stores. I've noticed more restaurants and stores are pushing certain items when you check out. I was just in a restaurant for lunch that was pushing items by pointing them out in the menu, when you were seated and when you got the check.

Sent from my Samsung Galaxy S3 using TapaTalk Pro

 

[danyzfr6]

Looks like I'm not the only one who thinks Sprint sucks...

Sprint dead last in Consumer Reports' phone service survey | Mobile - CNET News

I can't believe they're turning away new customers at their stores. According to the article, there is a lot of "customer attrition." You'd think they'd want new business seeing as how so many customers are leaving Sprint. Maybe someone should tell them that the goal of a company is to actually make money. And you need customers to do that.