- Jan 13, 2011
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So many Note 3 users are finding the actual phone to be unusable. There are cracking, distorting sounds when making phone calls. This was cited on some other Android websites so the issue is real.
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador
Sprint acknowledged the issue on their own website forum. A "product ambassador" posted that Sprint and Samsung were aware of the problem and looking to solve it. Many people including myself asked if they could extend the return period since Sprint hasn't issued a statement on whether or not a software update will fix this issue. Sprint has not responded.
I checked Sprint's forum today and lo and behold the thread started by their OWN ambassador is now gone.
I feel that this is their way of hoping it quietly goes away.
In any case I kept a history of it because worst case scenario I will file a claim with my credit card company.
The credit card company will then fight the charges with Sprint. This is way better than me trying to get anything done with them.
Considering the charges for the two phones w/o activation fees were over $800, I'm sure my credit card company won't let it go without a fight.
Here is the link to prove that Sprint did indeed have a page up.
https://community.sprint.com/baw/co...alaxy-note-iii-to-a-sprint-product-ambassador