Sprint won't close my account

[Shimon Mor]

I cancelled Sprint wireless back in October. Had an Airrave unit (femtocell) which I mailed back to them using one of their mailers and I according to FedEx they received it. I got a bill for $2.60 for the Airrave in November so I called and they said they got the Airrave and all is ok. Got a $2.60 bill in December and I called and they said they will fix it. I checked online and I had a negative balance of -$4.32. I got billed another $2.60 and now I'm at -$1.72. I called they said they will fix it but I don't believe them.

How can I cancel Sprint? My guess is they keep my account alive but give me credit so they can pad their subscription numbers or else maybe the call center people get dinged for closing accounts. In any event, what can I do? Empty legal threats? Registered letter? I'm tired of wasting time on the phone with these crooks.

 

[VW Maverick]

How odd.
This is the # for Sprint Customer Care: 888-211-4727
Give it a try if you have not already.

Mav.

 

[Almeuit]

Put in a FCC complaint. Sounds like you have been talking with them and they aren't getting it.

 

[cell adviser]

Y would you do that

 

[Almeuit]

Y would you do that

Why would he do what? He changed carriers and wants them to stop billing him for service he doesn't have anymore -- I don't understand your question?

 

[cell adviser]

I was simply trying to ask him what made him decide to switch away from Sprint. They're getting better every day but that's crazy that they wouldn't close the account that totally sucks.

 

[Shimon Mor]

Thanks for the tips. I'll try the phone number suggested and if that doesn't work file an FCC complaint. I left Sprint because in my area the network still sucks and I'm a prepaid plan now with excellent coverage for less money. And no femtocell needed anymore.

 

[HawaiiD]

That's why I left sprint because they charged me 108 dollars for the airave that I sent out the very next day after receiving the return box. It was received according to ups 3 days later. Sprint claims that it didn't get returned with in the 5 business day policy. I even followed up with ups and even got the person's name who received it and obtained a copy of the transaction. Went back and forth
With sprint finally they said sorry but I should have sent it back sooner? I was beyond mad at that point. I even stated if your service wasn't so crappy I wouldn't have even needed that piece of blank in the first place.
I return it because I found out that it was going through my WiFi home network instead of boosting the so called 3G signal.
With that said good luck bro I hope you can get your account closed.

 

[cell adviser]

Guys if you have problems with Sprint call and speak to their retentions Department they're insanely excellent

 

[cell adviser]

Whatever happened with the situation