Just called Verizon, spent like 30 minutes on the phone going through the motions of them telling me to check for updates, reboot, wipe and reinstall everything, etc....then finally, she went to check for available options. She came back and offered me $100 a off contract price on a new phone, so i could have received the iPhone for $549....not....or a CLNR device for 2 year upgrade price, i complained and said this was not my fault and that i heard about the HTC Inc 2 and Droid X2 program and she said that was expired. She went and checked with someone and came back and offered me the Droid X, not the X2 for free. Regretfully, i took the offer. I hope it will work better than the fascinate....we will see.