System Update Failing

[aznicktwit]

We are on Sprint, I was able to update my phone but my SO keeps getting that message. I've tried the obvious reboot type stuff, any suggestions?

 

[jcp007]

View attachment 176845

We are on Sprint, I was able to update my phone but my SO keeps getting that message. I've tried the obvious reboot type stuff, any suggestions?

If you've cleared the cache partition and rebooted, call Sprint tech support.

 

[jcp007]

There may be a thread already started by your carrier compadres.

 

[jcp007]

http://forums.androidcentral.com/samsung-galaxy-s6/528521-sprint-gs6-software-update-available.html

 

[aznicktwit]

Yeah I've done both of those.

 

[aznicktwit]

Thank you, looks like a Sprint store is in my future.

 

[jcp007]

Thank you, looks like a Sprint store is in my future.

Sorry to hear that. The linked thread didn't have any suggestions? Did you call tech support just to confirm? Hit us back when you get your new one if it goes that way.

 

[erasat]

When you have the error on screen press home to exit and open Settings-Application Manager-Running one of the app running is the one that is giving you the message, look for something related to system updates or similar, click on it and do a force stop, if it keeps doing the same, then instead of going to Running Apps use the All tab and look for the app and click on it and click on Clear Cache and if it still there click on Clear Data also, it should stop the service and not show you the message anymore.

Let us know if it works.

 

[aznicktwit]

When you have the error on screen press home to exit and open Settings-Application Manager-Running one of the app running is the one that is giving you the message, look for something related to system updates or similar, click on it and do a force stop, if it keeps doing the same, then instead of going to Running Apps use the All tab and look for the app and click on it and click on Clear Cache and if it still there click on Clear Data also, it should stop the service and not show you the message anymore.

Let us know if it works.

Tried all of this to no avail. I didn't see anything about updates in running but I did in all and cleared them.

 

[jeffmurph004]

Same problem here, sprint store changed my preferred networks from auto to LTE/CDMA only, and abracadabra! Jk, nothing happened. They told me the update is here, but I can't get around the error. This is really making me miss att.

Posted via the Android Central App

 

[jcp007]

Tried all of this to no avail. I didn't see anything about updates in running but I did in all and cleared them.

Sprint tech support? At least to lay the ground work for the exchange.

 

[cwise222]

Have you tried the computer version of Samsung Smart Switch? It replaced Kies for the S6 and you can still download software updates to your phone with it.

 

[dpham00]

Have you tried a factory data reset?

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

 

[jcp007]

Have you tried a factory data reset?

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

Have a feeling tech support might tell him the same.

 

[aznicktwit]

Have you tried a factory data reset?

Sent from my Pearly White Verizon Samsung Galaxy S6 Edge

that doesn't sound like fun but I'd try it if it has a chance of working lol

 

[aznicktwit]

Same problem here, sprint store changed my preferred networks from auto to LTE/CDMA only, and abracadabra! Jk, nothing happened. They told me the update is here, but I can't get around the error. This is really making me miss att.

Posted via the Android Central App

They did the same thing to both of our phones, said that Auto means our phones will try to connect to any tower and switching it makes it only connect to Sprint towers. Problem is the Sprint Rep did it to both of our phones however I was able to download the update and she isn't.

 

[Gator352]

They did the same thing to both of our phones, said that Auto means our phones will try to connect to any tower and switching it makes it only connect to Sprint towers. Problem is the Sprint Rep did it to both of our phones however I was able to download the update and she isn't.

Turn off the phone and wait 30 seconds or so. Then turn on and try to download the update.

Posted via the Android Central App

 

[jcp007]

Turn off the phone and wait 30 seconds or so. Then turn on and try to download the update.

Posted via the Android Central App

Make sure wifi is enabled.

 

[Gator352]

Make sure wifi is enabled.

Data or wifi....either or. But i prefer the hand crank method. Nothing like sweat equity to get something working!

Posted via the Android Central App

 

[jcp007]

Data or wifi....either or. But i prefer the hand crank method. Nothing like sweat equity to get something working!

Posted via the Android Central App

If the OP has tried ALL of the above, don't see much choice but to go back to Sprint for a new device which is kind of surprising that they didn't offer it but not unexpected.