T-Mobile: postpaid or prepaid?

[Crashdamage]

Besides what boogas8 said, postpaid customers also get conditional call forwarding, priority on the data network, free Personal Cellspot, better customer service and maybe a few other benefits that prepaid customers don't.

Altogether, for $10/mo more there's a lot of difference between postpaid and prepaid. Depending on your needs of course, postpaid can be well worth it.

Android since v1.0. Linux user since 2001.

 

[GreenghostUvln]

I think customer service is the same between both post and prepaid.

Sent from my T-Mobile Galaxy S4 rockin 5.0.1

 

[Crashdamage]

When you dial 611 you're asked to enter your phone number. Besides providing simple verification, a determination of the account type sends you to A-Team support (postpaid) or B-Team support (prepaid). With postpaid you get better trained reps, much easier access to Level 2 support, the Retentions Dept (really nonexistent for prepaid) etc. They're not the same.

Android since v1.0. Linux user since 2001.

 

[raino]

With postpaid, you can also get reps lying about what type of a credit check (hard vs. soft pull) may be run on you when signing up, JUMP added to your account whether you want it or not, and of course, fees and taxes--some of which might soon be going up--not the taxes, but TMO's "regulatory programs fee."

 

[Crashdamage]

In over 17 years with T-Mobile I've never been lied to, misled or charged for anything I wasn't aware of. Neither has my family members or friends, some who have been on T-Mobile nearly as long as I have. The same can't be said for the carriers they left.

But no company is perfect and sooner or later some rookie CS rep or store sales monkey will screw up and tick off someone I know - maybe even me.

Android since v1.0. Linux user since 2001.

 

[boogas8]

I think customer service is the same between both post and prepaid.

Sent from my T-Mobile Galaxy S4 rockin 5.0.1

They are not the same. Postpaid has different customer service reps than what prepaid has.

Sent from my Galaxy Note 4 via the Uncarrier

 

[GreenghostUvln]

When you dial 611 you're asked to enter your phone number. Besides providing simple verification, a determination of the account type sends you to A-Team support (postpaid) or B-Team support (prepaid). With postpaid you get better trained reps, much easier access to Level 2 support, the Retentions Dept (really nonexistent for prepaid) etc. They're not the same.

Android since v1.0. Linux user since 2001.

Well then their b-team on T-Mobile treated me better than reps from any other carrier.

Sent from my T-Mobile Galaxy S4 rockin 5.0.1

 

[Almeuit]

With postpaid, you can also get reps lying about what type of a credit check (hard vs. soft pull) may be run on you when signing up, JUMP added to your account whether you want it or not, and of course, fees and taxes--some of which might soon be going up--not the taxes, but TMO's "regulatory programs fee."

Every carrier I have been on does the same credit check. Not sure what you got.

 

[raino]

Every carrier I have been on does the same credit check. Not sure what you got.

Sure they do, but do they also lie about what type of a pull it is?

 

[Almeuit]

Sure they do, but do they also lie about what type of a pull it is?

None have to me.. And I have been on all carriers.

Now are you asking do all carriers lie and maybe have stores with bad reps? For sure.

 

[raino]

Now are you asking do all carriers lie and maybe have stores with bad reps? For sure.

That's not Uncarrier-like

 

[Almeuit]

That's not Uncarrier-like

Sorry I don't judge a company by them branding something because NO company lives 100% up to what they say. I live in the real world .. Where I know someone could hate their job and just not care / lie / do whatever. Now if every store was like that .. That is one thing but .. One bad apple out of the bunch? Na.

 

[raino]

Sorry I don't judge a company by them branding something because NO company lives 100% up to what they say. I live in the real world .. Where I know someone could hate their job and just not care / lie / do whatever. Now if every store was like that .. That is one thing but .. One bad apple out of the bunch? Na.

Alright. What about forced/sneaky JUMP! adds? I noticed you dropped that from your replies. Which real world is that a part of, where there is up to an 85% attach rate quota? Is TMO going to feign innocence if there's an FTC inquiry tomorrow, or are they going to mount another half-assed premium SMS-like defense?

 

[Crashdamage]

I don't know anyone forced into JUMP. I haven't even heard of it happening.

What "85% attach rate quota?"

Yes, T-Mobile got caught in the SMS thing. But they just got caught first. All 4 of the major carriers got caught doing it. BTW, neither I nor anyone I know ever had such charges.

Android since v1.0. Linux user since 2001.

 

[raino]

I don't know anyone forced into JUMP. I haven't even heard of it happening.

What "85% attach rate quota?"

Complaints of "forced" JUMP! additions point to same old weakness in sales culture » TmoNews

The 85% quota comes from the comments.

Yes, T-Mobile got caught in the SMS thing. But they just got caught first. All 4 of the major carriers got caught doing it. BTW, neither I nor anyone I know ever had such charges.

So you're telling me that the Uncarrier is still just a...carrier?

 

[Almeuit]

Alright. What about forced/sneaky JUMP! adds? I noticed you dropped that from your replies. Which real world is that a part of, where there is up to an 85% attach rate quota? Is TMO going to feign innocence if there's an FTC inquiry tomorrow, or are they going to mount another half-assed premium SMS-like defense?

Sneaky? I have never had it added on sneak style .. They said "We are adding you can take it off". Literally no less than me leaving the store.. I logged in on the phone and I took it off. I didn't get any "sneak".

If someone got it without anyone telling them .. yes that is wrong.

 

[boogas8]

Complaints of "forced" JUMP! additions point to same old weakness in sales culture » TmoNews

The 85% quota comes from the comments.



So you're telling me that the Uncarrier is still just a...carrier?

Every phone company has issues, common knowledge. However, T-Mobile is still be the most proactive in changing the industry for the better. Their pros far outweigh their cons.

Why harp on the negative, when we all already know it all. We don't need another closingracer or whatever his name was, in this forum.

Sent from my Galaxy Note 4 via the Uncarrier

 

[raino]

Every phone company has issues, common knowledge. However, T-Mobile is still be the most proactive in changing the industry for the better. Their pros far outweigh their cons.

Why harp on the negative, when we all already know it all. We don't need another closingracer or whatever his name was, in this forum.

LOL. I didn't realize that was a permanent ban.
I started out pointing some of the pitfalls of postpaid service. I've done that, so I'll stop.

 

[anon(5719825)]

Postpaid. Three lines but I paid for each of my phones outright.

I was on the $70 postpaid plan and had the prepaid $30 plan on another phone. I saw that they were offering two lines of unlimited for $100 so that was the better deal and I could get another new phone so I did. Then I added another line and another phone.

I like that I can forward any of the lines to one another. I like that the unlimited plan is truly unlimited. I used 75GB in one week before and never heard them complain.