T-Mobile Pre-Order Question and Comment Thread

[ctown81]

Reddit user has posted his T-Mobile shipping confirmation... with screengrab.

Haven't been a member long but even I know not to trust Reddit.

 

[ramonq619]

Just got my email with tracking number. Label was created at 5:30pm and just got the email now

 

[dario12v]

I just got a shipping notification from tmobile about my samsung s8 ....I wonder if it will really ship or if they will hold it to ship wed night...weird
kind of annoying since I was debating switching to the s8 plus...oh well!

You have 14 days to exchange it for a s8+
Wich I myself would do

 

[sloan31]

Good for you. That's great you haven't been burned.

And yep, I did make the same comments during the Note 7 and I'll continue to make these​ comments as I see fit.

Is there some hard and fast rule that you have to like everything a company does? I'm with them still because I can't get the same plan for the lines I need at anywhere near the same price. If i could I would be gone.

People that want to sit on their hands and do nothing have that right. But I have every right to fight back against things that I don't like.

People voicing their displeasure is what got TMobile to reverse course on JoD down payment for the Note 7.

I couldn't agree more. I find it amazing that some people feel that just because they are ok with the way things are, that everyone should be ok with it. People saying it's no big deal that Tmo charged ahead of shipping the product...I wonder would these same people be saying that if Tmo decided to start shipping first week in May instead of their posted date.

 

[flyingkytez]

Doesn't T-Mobile charge a $50 restocking fee?

 

[BeyondtheTech]

Doesn't T-Mobile charge a $50 restocking fee?

Only for store purchases/finances/leases. And it's a 14-day return policy. If you order through the phone or internet, there is no restocking fee, and it's a 20-day return policy.

 

[Dualmonitors]

Bummer:

it certainly looks like TMobile didn't hand the packages over to UPS yet.

Translation - we won't get our phones the next 3 days at a minimum, I. e. nothing this weekend, so the best we can hope for is Monday

So... yeah, TMobile really just printed out the labels and am sitting on all these boxes until they decide to really ship them out.

 

[Soggly]

Still don't get why they couldn't just send it and make it easier on everyone

 

[amyf27]

if anyone can answer how long after you got the shipping out date text were you charged and what time of the day was it that the charge was done?

I was charged yesterday afternoon but as of still this morning, no text and no ups update

 

[Ziich47]

I got the text, still have not been charged, told it would ship on the 18th

 

[mikef91]

I couldn't agree more. I find it amazing that some people feel that just because they are ok with the way things are, that everyone should be ok with it. People saying it's no big deal that Tmo charged ahead of shipping the product...I wonder would these same people be saying that if Tmo decided to start shipping first week in May instead of their posted date.

Nice response, except it isn't valid. T-Mobile isn't charging people and then waiting 3 weeks to ship. They are charging people and shipping in a matter of a few days. If that were the case, then it would be an issue for many people, but it's not. We can agree to disagree, and that's what forums like this are for. Tourbound can contact his CC company and fight with T-Mobile, and I can say it's no big deal.

 

[arunma]

Honestly, my gut tells me these will begin shipping tomorrow, with batches going out on Mon, Tues and Wed based on when they were pre-ordered. I have felt this way for awhile.

Well, they DID tell us that preorders would take place on a first come, first serve basis. So the idea that they will ship devices in batches is at least plausible to me.

 

[Nakrohtap]

Well, they DID tell us that preorders would take place on a first come, first serve basis. So the idea that they will ship devices in batches is at least plausible to me.

You can interpret that many ways. I interpret as all pre-orders done by the time the first tracking number went out will all be processed together. First come, first serve just tells me that in the event they run low on inventory, people who ordered first will get priority. I haven't heard of any supply issues, though.
This is a huge operation as well. Tons of packages are being sorted and routed daily throughout the weekend. Once they get the green light, everything processed up to that point should ship the same day.

 

[spridell]

UPS labels are being created, nothing will happen over the Holiday weekend

Shipping will probably start Monday or Tuesday which is pretty much on schedule for everyone having their phones by Thursday of next week.

 

[katmandoo122]

Because it is a violation of the merchant agreement to conduct business that's way. Plain and simple.

I'm not sure which companies have done the same thing to you but please list them because I'll stop doing business with them.

I doubt very much it's a violation of the merchant agreement. Sure, I believe some customer service rep who gets paid by making you happy said that a merchant needs to ship when they charge, but that's not correct. According to the Mail, Internet, or Telephone Order Merchandise Rule (16 CFR PArt 435), merchants must ship within the period of time noted in their advertisements or generally within 30 days if not noted.

Yes, T-Mobile said they'd ship when charged. But if they are actually in the process of shipping (printing labels, setting up drop groups, etc) it is a short walk of logic to say they are "shipping" since from an accounting standpoint, all of those costs are likely attributed to freight.

On top of that, no merchant is going to do business with a CC company that is MORE restrictive than federal law because it would create too much hassle. In other words, I get X number of days with everyone except Tourbound's Visa, in which I have to hurry up and ship...no thanks, I just won't accept Tourbound's Visa.

Don't get me wrong...complaining will get you free stuff. More power to you. Personally, I complain when I get poor service and in this case I think it is misleading by T-Mobile to say what they said. But your behavior seems the equivalent of telling your waiter that you didn't like the hamburger that you already ate and that you should get free dessert. If you don't like the hamburger, send it back.

Again, more power to you and good luck. I just look at things a bit differently, obviously.

 

[anon(782252)]

I doubt very much it's a violation of the merchant agreement. Sure, I believe some customer service rep who gets paid by making you happy said that a merchant needs to ship when they charge, but that's not correct. According to the Mail, Internet, or Telephone Order Merchandise Rule (16 CFR PArt 435), merchants must ship within the period of time noted in their advertisements or generally within 30 days if not noted.

Yes, T-Mobile said they'd ship when charged. But if they are actually in the process of shipping (printing labels, setting up drop groups, etc) it is a short walk of logic to say they are "shipping" since from an accounting standpoint, all of those costs are likely attributed to freight.

On top of that, no merchant is going to do business with a CC company that is MORE restrictive than federal law because it would create too much hassle. In other words, I get X number of days with everyone except Tourbound's Visa, in which I have to hurry up and ship...no thanks, I just won't accept Tourbound's Visa.

Don't get me wrong...complaining will get you free stuff. More power to you. Personally, I complain when I get poor service and in this case I think it is misleading by T-Mobile to say what they said. But your behavior seems the equivalent of telling your waiter that you didn't like the hamburger that you already ate and that you should get free dessert. If you don't like the hamburger, send it back.

Again, more power to you and good luck. I just look at things a bit differently, obviously.

You are free to think what you want but you are wrong. I've read the merchant agreement because it was sent to me by the CC company.

Again, if people want to sit on their hands and do nothing, it's a free country, do it.

It's funny how so many people care more about someone else challenging the system than they do about their own rights as a consumer.

 

[Aquila]

Just as an FYI, for the type of stuff we're talking about: shipping label created = shipped. If they charged your card and created a shipping label, that is shipped. Yes, even if it hasn't physically been picked up by the carrier yet.

 

[DaBlackman619]

Just as an FYI, for the type of stuff we're talking about: shipping label created = shipped. If they charged your card and created a shipping label, that is shipped. Yes, even if it hasn't physically been picked up by the carrier yet.

Exactly it's is technically shipped so that's how they can charge you. Now if it said that you will be charged when you receive the device that different

 

[anon(782252)]

Just as an FYI, for the type of stuff we're talking about: shipping label created = shipped. If they charged your card and created a shipping label, that is shipped. Yes, even if it hasn't physically been picked up by the carrier yet.

According to TMobile, that's the loose definition. According to UPS and the credit card company, that's not shipped.

 

[Aquila]

According to TMobile, that's the loose definition. According to UPS and the credit card company, that's not shipped.

It's not even a loose definition, that's an industry standard. It has to do with the invoicing and the legal terms of shipment. By creating the shipping agreement with UPS or whomever, the carrier creates a billable invoice and at that time the shipper enters an agreement with the carrier. This in turn creates a liability for the shipper which is the time they offset that liability by confirming that the recipient will actually be receiving and paying for the product. If the card transaction were declined, they wouldn't enter the agreement with the carrier.