T-Mobile Pre-Order Question and Comment Thread

[LineKill]

According to TMobile, that's the loose definition. According to UPS and the credit card company, that's not shipped.

They have packaged it, printed the label and contacted the shipping company. When do you expect them to charge you?

 

[gpatrick15]

They have packaged it, printed the label and contacted the shipping company. When do you expect them to charge you?

I guess when the shipping company picks them up, which, for an order of this magnitude, is logistically impossible. Look at how many peoples cards got declined due to suspected fraud. What happens when they've dropped the phones off to UPS but haven't actually been able to collect funds from possibly thousands of people?

 

[anon(782252)]

They have packaged it, printed the label and contacted the shipping company. When do you expect them to charge you?

The day that they actually ship. I paid for a product, I didn't pay for shipping.

UPS does not view label created as shipped. UPS views an item shipped when they physically take possession. That has not happened.

The CC company does not view label created as shipped.

 

[LineKill]

The day that they actually ship. I paid for a product, I didn't pay for shipping.

UPS does not view label created as shipped. UPS views an item shipped when they physically take possession. That has not happened.

The CC company does not view label created as shipped.

Unfortunately, for you, they have done it how it should be done with this type of order.

You also just said you paid for a product and not for shipping. That kind of answers​ it right there.

You are kind of splitting hairs, can't you just sit back and enjoy the fact that you will be getting an awesome phone really soon.

 

[anon(782252)]

Unfortunately, for you, they have done it how it should be done with this type of order.

You also just said you paid for a product and bit for shipping. That kind of answer it right there.

You are kind of splitting hairs, can't you just sit back and enjoy the fact that you will be getting an awesome phone really soon.

Again, why do people even care? If you want to sit on your hands and do nothing, that's fine. I don't. I'll stand up for the rights I have as a consumer.

I have all the information I need from my CC issuer to challenge Tmobile on this issue should this end up like the Note 7 and they sit on the phones for 6 days.

That's all I need. I don't need random people on the internet to join in or support it.

 

[LineKill]

Again, why do people even care? If you want to sit on your hands and do nothing, that's fine. I don't. I'll stand up for the rights I have as a consumer.

I have all the information I need from my CC issuer to challenge Tmobile on this issue should this end up like the Note 7 and they sit on the phones for 6 days.

That's all I need. I don't need random people on the internet to join in or support it.

Good luck, you paid for the product and not for shipping, just like you said. That changes the situation.

Per your request, I will leave you alone. I hope you have a good day regardless of everything that has been said.

Cya in the forums!

 

[jamezr]

Again, why do people even care? If you want to sit on your hands and do nothing, that's fine. I don't. I'll stand up for the rights I have as a consumer.

I have all the information I need from my CC issuer to challenge Tmobile on this issue should this end up like the Note 7 and they sit on the phones for 6 days.

That's all I need. I don't need random people on the internet to join in or support it.

I agree with your right to challenge them and stand up for your rights as you see them.

My only gripe is reading page after page of the bickering about it.
Maybe you guys can start a separate thread and discuss it there?

 

[Desean1]

Guys guys come on enough of the shipping / credit card procedures for those of you who received tracking numbers has the phone left the warehouse? That's all I care about at this point.

 

[gpatrick15]

They comped the shipping for thousands of orders. The least we can do is be patient

 

[gpatrick15]

Guys guys come on enough of the shipping / credit card procedures for those of you who received tracking numbers has the phone left the warehouse? That's all I care about at this point.

Mines hasn't updated at all. Still sitting at Order Processed.

 

[Aquila]

To alleviate some of the confusion, here are some of the basic terms being used in transportation of consumer goods:

Shipper: The originator of the product
Carrier: UPS, FedEx, USPS, etc.
Receiver: The destination of the cargo, in this case that's you!

Shipped: A shipping label has been created and shipment information has been transmitted (tendered) to the carrier. Tendering shipment information creates an invoice billable by the carrier and payable by the shipper.
Received: The cargo has been picked up or delivered to the carrier. Bills of lading and liability have been transferred to the carrier. Cargo is then taking to a sorting facility for transport.
Arrived: The cargo has arrived at a sorting facility
Departed: The cargo has left the sorting facility
Out for delivery: The cargo is on the route in which it will be delivered according to the terms of delivery set by the shipper.
Delivered: The cargo has been delivered according to the terms of delivery and liability has been transferred to the receiver.

 

[Aquila]

UPS does not view label created as shipped. UPS views an item shipped when they physically take possession. That has not happened.

UPS's customer service appears to be mistaken about this point or they're answering a question that you didn't ask. When UPS furnishes a tracking number, they have at that time accepted the load terms and the cargo has been tendered to them for shipment. It is at that time that UPS's invoicing becomes payable by the shipper and the shipment per piece contract is in effect. UPS views an item as RECEIVED when they actually take possession of it, as that is when they consent to the terms of the bill of lading and accept liability for the product.

 

[anon(782252)]

UPS's customer service appears to be mistaken about this point or they're answering a question that you didn't ask. When UPS furnishes a tracking number, they have at that time accepted the load terms and the cargo has been tendered to them for shipment. It is at that time that UPS's invoicing becomes payable by the shipper and the shipment per piece contract is in effect. UPS views an item as RECEIVED when they actually take possession of it, as that is when they consent to the terms of the bill of lading and accept liability for the product.

My information doesn't come from UPS customer service. I have more reputable resources than that.

 

[milehigherik]

To alleviate some of the confusion, here are some of the basic terms being used in transportation of consumer goods:

Shipper: The originator of the product
Carrier: UPS, FedEx, USPS, etc.
Receiver: The destination of the cargo, in this case that's you!

Shipped: A shipping label has been created and shipment information has been transmitted (tendered) to the carrier. Tendering shipment information creates an invoice billable by the carrier and payable by the shipper.
Received: The cargo has been picked up or delivered to the carrier. Bills of lading and liability have been transferred to the carrier. Cargo is then taking to a sorting facility for transport.
Arrived: The cargo has arrived at a sorting facility
Departed: The cargo has left the sorting facility
Out for delivery: The cargo is on the route in which it will be delivered according to the terms of delivery set by the shipper.
Delivered: The cargo has been delivered according to the terms of delivery and liability has been transferred to the receiver.

Thanks for this. Why have we become so entitled? If they charged your card and shipped a week early you'd be fine. If they charge your card and didn't ship until next week as delivery is scheduled to be... Then people are all upset.

When it's convenient for people to have the rules bent for them then stuff is ok. But God forbid a company not kiss the customers feet and there are multiple lawsuits.... Boxes of empty kleenex everywhere.

What a bunch of whiny human beings we've become. I'm embarrassed.

 

[Dualmonitors]

Guys guys come on enough of the shipping / credit card procedures for those of you who received tracking numbers has the phone left the warehouse? That's all I care about at this point.

To @DBR509 et al:

I agree with what @DBR509 write above -

At this point, my interest has progressed to whether the items have been given over to UPS yet and once it has gone into the system, we'd have a very good estimate of when we'd actually receive the phones.

The best case scenario at this point is that TMobile gives them over to UPS today, Friday, 4/14th, and that it will start going through the UPS transportation system/hub(s) and get to us by Monday.

That's the best case at this point since I'm certain TMobile didn't pay for the exorbitant UPS surcharge for Saturday Delivery.

 

[katmandoo122]

My information doesn't come from UPS customer service. I have more reputable resources than that.

Your more reputable source is your imagination. That's not an attack...you've been provided with federal law, merchant standards, and UPS standards but state that everyone else is wrong. But you were absolutely right about one thing...it doesn't matter.

No one here said you shouldn't complain but when you say everyone else is "sitting on their hands" and getting stuck by corporate profit, you engender a response that says, "no, that's not how I see it." I wouldn't come to a forum and call everyone lemmings and expect no one to care.

Personally, if you're upset, cancel your order. If you take a bit of a burger and don't like it, send it back. But if you eat the whole thing and say, "I didn't really like it and according to sources I have it did not meet the US Burger Association's Quality Standards as I read them so I'm not going to pay," I would expect it to annoy fellow forumites.

 

[Aquila]

My information doesn't come from UPS customer service. I have more reputable resources than that.

Ok, I can amend my statement from "customer service" to "reputable source" and everything else in the statement is still true. Just curious, what is your planned recourse here, do you want them to cancel the order or where is this going?

 

[anon(782252)]

Ok, I can amend my statement from "customer service" to "reputable source" and everything else in the statement is still true. Just curious, what is your planned recourse here, do you want them to cancel the order or where is this going?

I've already answered that in this thread.

 

[sydneycooper1979]

Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.

 

[Aquila]

Has anyone gotten tracking information that shows it has left the shipper?