I've physically used this account with three different phones. The first one was a loaner from a friend. The second one, which I only had for about a week, was a slider. The third was my Nexus 4.
I had a micro SIM that I'd gotten from T-Mobile, back when I was originally planning on using their service with the N4. However, due to out-of-stock issues at that time, and then budgeting issues on my end, it got delayed significantly. So, in the meantime, since I was also desperate to get away from Sprint, I decided to set up an account with T-Mobile. The local store actually hooked me up with the $30 web plan (they're pretty nice in there, actually) and sold me a full-size SIM card, but the way they did it was to sell me a plan, put $30 on it, then have their corporate office switch it over from that to the web plan. They told me that until I got a text message from corporate confirming the account switch had occurred, do not use the phone.
It took about maybe 2 hours and I got a text message. And from that point onward, it's been totally smooth sailing.
The reason I mention this is that my path-to-glory was somewhat more complicated than many others' here, including NexusGirlX. The reason I was asking her to try the T-Mobile "My Account" app was that I'm curious what the system itself thinks is going on, vs. what all the reps she's been dealing with are being told is what's going on.
NexusGirlX, I totally can understand your frustration, and I believe and accept what you've said at face value. I just don't trust the system that the T-Mobile reps who are trying to help you are using. It's no reflection (not that I think you took it that way, anyhow) on you or anything that you've obviously tried.
I hope it works out for you. If not... hey, there's always that bucket of eel sushi, right?
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