Hey Guys. For those concerned about late pre-ordering like I did on Wednesday the 6th. and claiming the galaxy buds. I talked with a Samsung Rep 5 minutes ago and here is the conversation we had:
at 11:35, Mar 7:
Thank you for choosing to chat with us. An agent will be with you shortly.
Info
at 11:37, Mar 7:
All agents are currently assisting others. Your estimated wait time is 0 minutes and 43 seconds. Thank you for your patience.
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at 11:38, Mar 7:
You are now chatting with Amarnath R.
Amarnath R
at 11:38, Mar 7:
Hello! Thank you for contacting Samsung National promotions team. How may I assist you today?
Matthew L
at 11:38, Mar 7:
Hello. I recently Pre-Ordered a Galaxy s10 Plus from T-Mobile, One of the deciding factors in my recent purchase is I have always used samsung products and Love all of them, But the Promo for the Free Samsung Buds was a big factor on my Purchase. But i have checked the tmobile site and i will not receive the Phone until April 2nd, and I have seen the the Promo for the Free Galaxy buds expires on April 4th
Amarnath R
at 11:39, Mar 7:
I'll help you with the information on Galaxy buds promotion.
Matthew L
at 11:40, Mar 7:
I am concerned that is for some reason the delivery is late I will not be within the Promotional Time Frame to claim the Free earbuds. As I stated before one of the biggest factors in my Purchase of the Galaxy s10 plus was the Free Earbuds
Amarnath R
at 11:40, Mar 7:
Yes! the Redemption period is : 3/3/19 - 4/4/19
Matthew L
at 11:41, Mar 7:
I also have read that the Galaxy buds are Sold Out and Samsung is giving away 130$ vouchers is that correct?
Amarnath R
at 11:42, Mar 7:
If your device delivered after April 4, 2019, please get back to us we will help you with the registration.
Matthew L
at 11:42, Mar 7:
I guess what my question is that if for some reason my phone delivery is late is there any way to claim the earbuds. I Pre-Ordered specifically for this reason and next question is regardless if Samsung has sold out of the earbuds as long as i receive my phone and use the Shop Samsung app will i still get either the Voucher or Earbuds if i complete everything by the 4th?
Amarnath R
at 11:45, Mar 7:
I would like to inform you that you can claim the buds by registering for the promotion.
Amarnath R
at 11:45, Mar 7:
If Gifts are unavailable for any reason, Samsung, in its sole discretion, may choose to issue a Reward eCertificate in the approx value of the Gift as a substitute.
Matthew L
at 11:46, Mar 7:
So i Register after i get my New phone and i register through the new device correct?
Amarnath R
at 11:46, Mar 7:
Yes! you are correct.
Matthew L
at 11:47, Mar 7:
Ok. Thank you for your time you have helped me and answered all of my questions. I will contact again if i have any issues or my device delivery is late. Thanks again. Have a Great Day.