Thank you Google!!

[Rogger383]

Thank you for making my weekend miserable. I watched many unboxing episodes from my laptop. I saw updates from friends who bought a Nexus 7 in stores. I read twitter updates about all the love my fellow pre-order brethren have for Google.

I enjoyed most of all the communication upon which Google has given me; timely updates to the shipping status of my order. Quick and up to the minute information about when my credit card will be charged.

Most of all I enjoyed all the time my friends would ask 'where's that tablet you're so excited about' and then would laugh; and laugh as holding their own 'oh this is nothing; I just walked in and bought it at Sams Club'. So many fun times were had over the weekend.

The only thing I can say is thank you. Thank you Google for allowing me to pre-order and receive my tablet second... or third... well more like fifth at this point. Really; I couldn't have felt better about Google then I do right now.

People have said that companies don't care about their customers; but no; not you guys. People have said 'Google doesn't get social'; and you have shown them all wrong. With your own social network and all the tools Google has for getting and pushing information to the public; it really showed that not only can you develop these tools; but use them to communicate with your public.

After all; it's 2012; and the best way anyone can communicate with their customers is to put a message on an 800#; stock it with people that know less about whats going on then Apple fan boys at a Microsoft event and call it a product launch!

Thanks for everything

Edited by moderator.

 

[samwiseca]

What does a preorder guarantee you? That you will receive one, not when, not in what order, not with any preference. By going the route you did, you will have it the first week it came out. You did not have to camp out at brick and mortar stores, hoping they had it, and you would get one of the dozen they were shipped. If you did not pre-order and did not get one of the dozen a store had, you have to wait weeks for the next go around... your pre order ensured you would have it in the first week or so ... this country has lost the are of being patient and is mastering the the art of the 3 year old temper tantrum.

 

[Rogger383]

What does a preorder guarantee you? That you will receive one, not when, not in what order, not with any preference. By going the route you did, you will have it the first week it came out. You did not have to camp out at brick and mortar stores, hoping they had it, and you would get one of the dozen they were shipped. If you did not pre-order and did not get one of the dozen a store had, you have to wait weeks for the next go around... your pre order ensured you would have it in the first week or so ... this country has lost the are of being patient and is mastering the the art of the 3 year old temper tantrum.

It is amazing how much money companies will spend on marketing shills to say the same lines over and over to defend the company; yet can't spend enough time and money to just simply e-mail their paying customers shipping and charging information.

Whenever someone says something bad in these forums there's the same lines being repeated over and over by people who still seam overly happy with Google after this launch. These 'talking points' that are being repeated like they came off a memo are getting old and starting to show after being repeated so much.

It's been debated time and time again what is expected with a pre-order; this is a failed launch, no way can you twist the terms of this failure and state Google is handling it well when so much of their customer base is up in arms.

I honestly don't believe people have so much love and trust for a company; that when it messes something on this scale; they will still fight and defend the company tooth and nail; singing praises from the roof tops about said company and telling us; the paying customers; that it's our fault for expecting a product in our hands; without getting paid for that position.

 

[Unicorn Rancher]

Shipping label printed 7/10 but Google still hasn't given it to UPS.

Defend them all you want but ebayers in Hong Kong do a better job.

 

[mc511]

I've never seen people get so worked up over a tablet. Its very life changing.

Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

 

[mc511]

I hope people get their tablets soon so we can move on from the complaining.

Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

 

[samwiseca]

It's been debated time and time again what is expected with a pre-order; this is a failed launch, no way can you twist the terms of this failure and state Google is handling it well when so much of their customer base is up in arms.

I have no preconceived notion of what a pre-order is, I do not pre-order. In fact this is the first time I have picked up a product anywhere near its launch date. What I find interesting is that you have expectations at to what a pre-order is or should be, but when you signed up for the pre-order, they told 2 - 3 weeks. Your preconceived notion of what you wanted failed you, not google. They told you when it would ship, and they are in that window still. What do you expect?

If this is life altering...you probably need to get outside a little bit more. If you had to have it the minute it was available, pre-order, and camp out at the retailers, that is the only way to be sure. Me, I walked into OfficeDepot on Sunday, walked out with my Nexus 7 after a total of 4 minutes in the store. Quite and enjoyable experience and exactly what I expected from a product launch. I had no expectations and they met mine quite satisfactorily. I also visties Sam's Club and Staples ... they did not have any, but I suspected as much when I left the house.

 

[mrjoshw]

i know that feel
also, tfw no gf

 

[ugaco07]

 

[Unicorn Rancher]

I hope people get their tablets soon so we can move on from the complaining.

Sent from my SAMSUNG-SGH-I727 using Tapatalk 2

You could choose not to click on the thread.

Failing that, you could choose not to bump it. Twice.

But then you wouldn't be able to complain about the complaining.

 

[Jet300]

Sorry, just had to!

 

[ucfgrad93]

blah, blah, blah.

You are quite the drama queen.

 

[eneisch]

What I find interesting is that you have expectations at to what a pre-order is or should be, but when you signed up for the pre-order, they told 2 - 3 weeks. Your preconceived notion of what you wanted failed you, not google. They told you when it would ship, and they are in that window still. What do you expect?

I would expect that if I placed my order on 6/28 I would receive my order before someone who placed it a week later. I don't think that is unreasonable, and since I have not been charged or given any indication from Google that my order is being fulfilled, I think Google failed. Amazon, Apple and GameStop get it right on a regular basis by delivering products to people who pre-order on the release date (sometimes even before). Why can't Google?!? If they want to become a retailer and sell physical devices they need to step up their game...

 

[Rogger383]

They told you when it would ship, and they are in that window still. What do you expect?

As if what everyone who pre-ordered expected isn't pretty freaking clear by the posts here but I'll bite once more.

Communication. They never said when they would ship other then vague time frames; it wasn't until hours into postings here on this forum of people saying "I got a charge on my credit card but no communication from Google yet" that they finally put out a message about the boxes shipping. After that it's been nothing but silence.

Simply I'd like to have gotten an e-mail; it's been 4 days since the 'launch', I'd still like an e-mail! People have charges on their credit cards; they'd like some communication. We've got people signing up for UPS's choice service for the sole reason of what? Yep; communication and a simple e-mail with a possible delivery date.

My post above has little to do with actually having it in my hands on launch day and more to do with the utter failure Google has done in communicating during this launch.

Me, I walked into OfficeDepot on Sunday, walked out with my Nexus 7 after a total of 4 minutes in the store.

And this is why and what makes it 10 times as worse. I can not walk into a B&M to buy one as you so luckily did; simply because I pre-ordered. The very act of placing an order directly with the company soon after and even during the announcement locked us into waiting on them; silently; hoping that at one point we'll hear *something*.

I have no dreams of getting it first; I wasn't a 0day pre-order. I ordered mine on July 3rd @ 1pm; 16gb version; I'm not at the front of the line. But that's the problem; there is no line. I've seen people with dates after mine that have tracking numbers. I've also seen people still on 0day pre-orders having no more information then myself.

If Google would have stated "A pre-order means we ship the device the same day you can buy it in stores", I guarantee most pre-orders wouldn't have been via Google. The failure here? Communication.

If I wanted one in my hands over the weekend I would have to shell out another $280. I can not cancel this pre-order I have been locked into; I can only buy another one; then complete the pre-order sale; and finally return it for a refund.

I simply don't have the funds to float a second purchase while Google learns how to ship a product. I've been waiting on this tablet since CES, well before Google had to get their hands in the mix and screw everything up (what happened to the SD slot Google?!); another week isn't going to kill me; it's not the wait that's bothering people; it just adds to the frustration.

Google can index the entire Internet; but they can't put together an e-mail list of paying customers and when their devices are expected to ship.

If they had clearly stated ship times and actually communicated with their customers; no amount of delays would have driven the amount of anger people have with Google right now. I'd rather wait another month with a clear message of 'we're having supply chain issues and shipping will begin on July 31st' then have been left in the dark as I have; riding this roller coaster of 'it's shipping; it's not shipping' and playing the guessing game with CS reps that know less then we do is the root of the problem here.