The kinda-official LG G4 bootloop thread

[troshs]

Actually, never mind. Due to multiple circumstances out of my control, I cant get an upgrade. So I am stuck with my Blackberry Torch. AT&T wants to charge me $199 to do an insurance claim. LG is refusing to repair it for free because it is out of warranty as of last week. This is a bunch of crap.
Definitely not crazy about LG phones.
I see some people got it repaired for free but those who didn't--what did they end up charging you or trying to charge you? I'll do it if I have to because I have no other choice but.....the hell?! Why is everyone trying to make me pay for LG's mistake?

 

[mic4Tech]

OK, so my son's G4 (505 series) just had the same problem, 55 weeks after it was purchased. So, yeah the saga continues. It appears to be a hardward interconnect issue that is affected by heat. To their credit, even though it is just past a year of purchase, LG looks like they will be sending a new or refurbished unit. We'll see. Bottom line, LG needs to work on it's quality control.

 

[jhilker]

OK, so my son's G4 (505 series) just had the same problem, 55 weeks after it was purchased. So, yeah the saga continues. It appears to be a hardward interconnect issue that is affected by heat. To their credit, even though it is just past a year of purchase, LG looks like they will be sending a new or refurbished unit. We'll see. Bottom line, LG needs to work on it's quality control.

Understatement of the year!

 

[Notlimited98]

I just want to update that, after the issue being escalated in LG's system for already 12 days, no updates have been given about where my phone is. This phone was shipped back in early July, for the 2nd time after the 1st time they did not repair and instead broke my phone so as to cause physical damage. It is now end of August and LG customer service has NO CLUE where my phone is in their repair system.

If you have a bricked G4, DO NOT GO BACK TO LG FOR REPAIR unless it is your last resort. Go through your carrier and hound on them like it's your only option. If you go try to repair with LG, you will likely #1 not get it repaired, and #2 never see your phone again.

 

[erwaso]

Such a sad situation for those affected by this issue. I gotta re look at warranty info before then next phone

I've always had good luck with SquareTrade

 

[talonsmith]

I just want to update that, after the issue being escalated in LG's system for already 12 days, no updates have been given about where my phone is. This phone was shipped back in early July, for the 2nd time after the 1st time they did not repair and instead broke my phone so as to cause physical damage. It is now end of August and LG customer service has NO CLUE where my phone is in their repair system.

If you have a bricked G4, DO NOT GO BACK TO LG FOR REPAIR unless it is your last resort. Go through your carrier and hound on them like it's your only option. If you go try to repair with LG, you will likely #1 not get it repaired, and #2 never see your phone again.

I had no problem with LG repair, stop being so alarmist.

IT sucks they lost your phone but it hasn't happened to anyone here

 

[Sevenmack]

Talon: NotLimited98 paid good money for a phone that is now a brick, one that also seems to be lost by LG, the company responsible for the quality control problem in the first place. He has plenty of reasons to be alarmed -- and has no reason to be lectured by you.

 

[troshs]

Mine started to lock up a lot during the days counting down to when it took a boom-boom. I also started noticing that it would heat up more. It wouldn't send or recieve MMS. Not sure why I was still surprised that it happened.

 

[Sevenmack]

But is it? Depends on where you sit. If you can get your carrier to handle the matter expeditiously, then do so. The carrier will always be easier to deal with (and have a greater interest in serving you) than the phonemaker, whose relationship with you is often indirect. At the same time, if you need to go to corporate technical support and repair, you do so.

I don't think NotLimited is absolutely wrong or right in his suggestion -- and most of us here are smart enough to decide what "advice" to take or ignore. More importantly, he's expressing understandable frustration about a device going to crap long before the two-year contract is up, one for which he will still pay for through his monthly bill from the carrier. In that light, your response is lecturing and tone-deaf. A little more sensitivity to the matter on your part would have been better.

 

[Jim_in_VA]

My 505 is still working, purchased Sept 2015. If it boot loops I 'll send it to LG for repair. When it comes back I'll use it as a backup and buy a S7 Edge. Will not buy a LG device again. Who would buy a car that breaks down all the time?

 

[4nicku8]

I'm with Rogers too. Mine went bad after 10 months, Rogers sent it off no problem. The rep there seemed aware of the issue. I got it back after exactly 2 weeks. They replaced the mainboard it's now a 608 serial no....was a 508. Good service in my view and I got my original back not a refurbishment so I know it's been looked after. Hoping for the best with three new board. I actually spoke to an LG rep at the store a couple of months ago who said pretty much that LG was honoring it's responsibilities even out of warranty so my advice is to keep pestering if you don't get anywhere.

 

[Notlimited98]

I had no problem with LG repair, stop being so alarmist.

IT sucks they lost your phone but it hasn't happened to anyone here

You're lucky you had no problems. The real problem with LG service is the way they've treated me and handled my case. I sent my phone in and not only did they not repair it citing water damage where the LDI is crystal white, and the phone has never been in water, but that they actually caused physical damage to my phone so that I couldn't even go back to Tmobile. Then the lack of communication and stonewalling as to where my phone is and why it takes a month for them not to be able to find it.

People have also had a tough time with LG service in the US and worldwide on the Reddit thread. You can go see it if you want but the fact that they dealt with my case so poorly should be brought to light. How is this alarmist?

 

[Notlimited98]

But is it? Depends on where you sit. If you can get your carrier to handle the matter expeditiously, then do so. The carrier will always be easier to deal with (and have a greater interest in serving you) than the phonemaker, whose relationship with you is often indirect. At the same time, if you need to go to corporate technical support and repair, you do so.

I don't think NotLimited is absolutely wrong or right in his suggestion -- and most of us here are smart enough to decide what "advice" to take or ignore. More importantly, he's expressing understandable frustration about a device going to crap long before the two-year contract is up, one for which he will still pay for through his monthly bill from the carrier. In that light, your response is lecturing and tone-deaf. A little more sensitivity to the matter on your part would have been better.

Yes my post was 2 parts, one describing my experience, and the other expressing that people have been getting help from their carrier with much more efficiency than from LG. I've read a large portion of the Reddit thread of hundreds if not thousands of cases of bootloop and almost always the carriers came through for customer much quicker than LG did.

 

[bobby35ny]

Just got my repaired phone back from LG today, Lets see how long it lasts...
Mainboard replaced. I just had to install the July 2016 system update, Boy did the phone get hot installing that one. Still has the old 505 serial on the sticker.

 

[Mikey47]

How is this alarmist?

By telling people if they send their phone to LG they will not get it back just because you've had issues.

I've personally sent 2 phones back and did not have an issue (nor has anyone else on this thread except you).

I'll certainly agree their quality control stinks and this whole boot loop crud has lost me as a future customer. But telling people they will not get their phone back is a little over the top.

 

[baltais]

Hey, some time ago my LG G4 had this bootloop problem (LG acknowledges G4 bootloop fault and promises free repairs). IT was acting turning off some days, then again worked perfectly for a month or so and then it started turning off (bootlooping) again. Until it just got super hot (seriously!!) and died completely.
Took it to provider, where I bought it, they gave it back saying that I need to replace motherboard and it is due to impact from falling. I had dropped it only from bed on a carpet. Do not really believe that it could have caused it. Long story short, they said that I have to pay 200 eur for a new motherboard and obviously I answered "scr*w you". Took another phone.
Now I somehow noticed the artcile (above), and I wanted to find out if it is still possible to get the replacement. Anyone knows anything? Have tried anthing? Did it work?
FYI, I am from Latvia. Maybe it is different in other countries.

Thanks in advance,
Oskars

 

[JohnnyBroccoli]

I just want to update that, after the issue being escalated in LG's system for already 12 days, no updates have been given about where my phone is. This phone was shipped back in early July, for the 2nd time after the 1st time they did not repair and instead broke my phone so as to cause physical damage. It is now end of August and LG customer service has NO CLUE where my phone is in their repair system.

If you have a bricked G4, DO NOT GO BACK TO LG FOR REPAIR unless it is your last resort. Go through your carrier and hound on them like it's your only option. If you go try to repair with LG, you will likely #1 not get it repaired, and #2 never see your phone again.

Majorly sucks you have had issues with LG but that doesn't mean it will be the case for everyone. They repaired and returned my phone quickly and for free.




*still a major hassle and still not likely to get an LG again though

 

[JohnnyBroccoli]

But is it? Depends on where you sit. If you can get your carrier to handle the matter expeditiously, then do so. The carrier will always be easier to deal with (and have a greater interest in serving you) than the phonemaker, whose relationship with you is often indirect. At the same time, if you need to go to corporate technical support and repair, you do so.

I don't think NotLimited is absolutely wrong or right in his suggestion -- and most of us here are smart enough to decide what "advice" to take or ignore. More importantly, he's expressing understandable frustration about a device going to crap long before the two-year contract is up, one for which he will still pay for through his monthly bill from the carrier. In that light, your response is lecturing and tone-deaf. A little more sensitivity to the matter on your part would have been better.

Going through LG is superior if you're thinking longterm and hope to avoid running in to the same problem in the near future. Carriers replace with refurbished product, whereas LG actually fixes the problem with your current phone. Not saying I 100% expect LG's fix to stick but seems like a better route to avoid another bricked phone catastrophe within a few months or so.

 

[Laura Knotek]

[TIP]Lets keep the discussion civil please. If there is a problem with a post then please report it so the Mod team can take a look, attempting to resolve it yourself is not advisable.
Thanks.[/TIP]

 

[troshs]

LG finally accepted my phone and did a warranty repair. They stated that they "changed the flash memory". I have to admit, I'm a little worried.