The security in my settings keeps crushing

[Android Central Question]

I've just purchased a Vodafone Smart Prime 6 running Android 5.0.2, and I want to set a lock screen PIN. Every time I go into the Settings app and attempt to open Security, it looks like the Settings app crashes - iIt just quits immediately after, every single time. I have tried wiping the cache partition via the Recovery Tool (Power + Volume Up key), which made no difference. I then attempted to reset the phone - but I was dubious as to whether this would make a difference considering at this stage the only substantial thing I have done on the phone is log in to my Google account - and that did not work either.

As a last resort I have tried searching for "PIN", "home", "security" and anything else that I can imagine would be in the Security section of Settings, and nothing is returned. It's as if nothing exists in that section of the Settings app.

 

[B. Diddy]

Welcome to Android Central! That's a very old phone -- Lollipop is very much outdated, and is no longer supported by Google (and is also progressively losing support for apps as well -- remember, this is SEVEN full OS versions behind). It's hard to say what the problem might be, but it may not be worth the struggle to try making it work.

The only thing I can suggest is to boot into Safe Mode and see if the problems persist: https://howtosafemode.com/852/how-to-turn-on-safe-mode-on-vodafone-smart-prime-6

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html