I just had an interesting online chat with a Best Buy customer service rep.
Notice how she never answered one of my questions and turned this chat into a debate which I backed out of after a short while.
7:15 PM L***: Thank you for contacting Best Buy Mobile! My name is L*** and I'll be more than happy to help you out with any questions you have today. Just so you know, this chat will be monitored and recorded for quality purposes. Now to start off, can I get your email address and telephone number so that I can further assist both of us today?
7:15 PM Prakash: Hi L***, my email address is **********@gmail.com and phone number is **********
7:15 PM L***: Thank you so much for verifying that information! How can I help you out today?
7:16 PM Prakash: I was going through the specs of HTC Thunderbolt and I have a question
7:16 PM Prakash: According to the specs "microSD card slot
Allows you to store or transfer media (card not included)."
7:17 PM Prakash: Isn't a 32GB microSD card supposed to come pre-loaded with the phone?
7:17 PM L***: The card will be included.
7:17 PM Prakash: Ok, I can breathe now ...
7:18 PM Prakash: Having bought a phone at BBY, can I buy Verizon's asurion insurance instead of Black Tie protection?
7:19 PM L***:
Just for your information we still do not have a confirmed release date for the 17th.
7:20 PM Prakash: This is what it says on the BBMobile webiste: Coming March 17: ThunderBolt by HTC
7:20 PM L***:
That is the verizons release date, best buy has not provided their release date at this time.
7:21 PM Prakash: And on Best Buy website's corporate news page I see this: "Best Buy? Confirms March 17 Availability for the HTC ThunderBolt 4G"
7:21 PM L***: If you look at the best buy website it states the phone is coming soon.
7:22 PM Prakash: So your corporate news release is a lie?
7:22 PM Prakash:
Best Buy® Confirms March 17 Availability for the HTC ThunderBolt 4G ? BBY.com
7:23 PM L***: I have given you the information from are website, do you have any other questions that I can assist you with today.
7:24 PM Prakash: No, but before I go, will you be able to confirm it once with your supervisor?
7:25 PM L***:
This information has been confirmed by are management.
7:25 PM Prakash: Okay, thanks.
Tomorrow if I don't hear from my local Best Buy I am going to cancel my preorder and getting the phone from Verizon.