This may be my last Samsung phone

[diagoro]

I posted on the 'screen burn in' thread about screen issues. I'll take the basic blame, but something has to be said for Samsung not giving any warnings about the possible issue, either on the brightness meter or within the paperwork.

That said, I was never a fan of the all glass model. In fact, the second day I had it, it fell a few inches to the carpet and ended up with a small chip (a day before my case arrived). Turns out the ubreakifix guy wouldn't even test the device, stating Samsung has voided my warranty because of the chip.

While I think the design was meant to assist wireless charging, it's far too fragile. My guess, someone along the way at Samsung said "this should keep us from having the high number of expensive trade ins for future models".

So not only am I screwed out of any future warranty repairs, or a proper screen without burn in, but I'll also fail to get any kind of fair trade in once the time comes.

I had my Note 4 for three years, nary a scratch. The thing was a tank. Regardless, I treated it with my best care, as I did with the Note 8. One slight drop (as has happened a few times since, without damage) and I'm screwed out of $400+.

 

[Morty2264]

I'm so sorry you are experiencing these kinds of issues with your Note 8. For sure, owning glass phones is a risk - it's much easier, it seems, to damage those; even with multiple layers of glass/Gorilla Glass/special coatings.

Hope things get better for you!

 

[vl1969]

I personally would not even look on all glass phones.
This is a stupid idea.

Ps. My preowned note 4 quit on my in the midst of my vacation. Had to spend whole week incomunicado. Boght the phone online as preowned. Unit came in looking brand new. Worked perfectly for 4 months. Than simply died in my hands as I was looking up an address. Total dead. Got an lg stylo 3 plus instead as samsung service told me no guaranty of repaire and posible cost of 150 to 250 dollars.

 

[pool_shark]

I hate both the all glass as well as the curved screen.
However, I have dropped my phone several times, on concrete, and not a scratch.
A couple of times while using a thick case and at least once with a thin case, both with a screen protector.

 

[vl1969]

I have drops several phones multiple times. It only takes one to land in a wrong way.
I destroyed my first smartphone by droppong it from a foot and a half. It just sloped out of the holster and land it screen first on a tiny pebel. Total screen wipe out. No recovery.

 

[donm527]

Sorry to hear about issue.

Honestly I don't think anyone should have to "take the basic blame" on screen burn in on a new phone (6-7 months from launch) within the one year warranty. It sucks you're SOL due to an unrelated crack but if it were in warranty... at the very least... I feel if Samsung gives you a slider bar for brightness and they set the max, then a user should be able to set it to that max and not be concerned about burn for the length of the basic warranty... at minimum. They set the max bright limit, they test, it should withstand... if not, then they should set the limit lower and not brag about having the brightest screen at over 1000+ nit.

They aren't newbies to OLED and making them last longer than 6 months... but in this case, the Note 8 had the best screen in the industry pushing color and resolution at launch and getting the best sometimes comes at new processes that push the limits of materials and these screens may not be as durable as older ones. We'll all have to see how these screens fair after a year, or two, or three.

My wife has the iPhone X which has a Samsung OLED panel and she is the type to have it on max brightness and that thing is on all day on one app (WeChat) just watching people text all day and I am so surprised she hasn't had a hint of burn in so far 6+ months in.

As far as glass phones, yeah I'm tired of it too. I hate to hold my phone without a case cause to me just feels too thin and slippery and fragile. Feels perfect in my Neo Hybrid case. And they go for the thinnest glass possible too to save money and weight. I heard for the S9 they went with thicker glass... 20% thicker over last years model and stronger grade aluminum, so they know what's happening.

Everyone's doing glass so even though you may not go Samsung next time it will be hard not to find a non glass phone for now. But I hope they take note of companies like Essential and go with something like ceramic.

Good luck with future purchase.

I posted on the 'screen burn in' thread about screen issues. I'll take the basic blame, but something has to be said for Samsung not giving any warnings about the possible issue, either on the brightness meter or within the paperwork.

That said, I was never a fan of the all glass model. In fact, the second day I had it, it fell a few inches to the carpet and ended up with a small chip (a day before my case arrived). Turns out the ubreakifix guy wouldn't even test the device, stating Samsung has voided my warranty because of the chip.

While I think the design was meant to assist wireless charging, it's far too fragile. My guess, someone along the way at Samsung said "this should keep us from having the high number of expensive trade ins for future models".

So not only am I screwed out of any future warranty repairs, or a proper screen without burn in, but I'll also fail to get any kind of fair trade in once the time comes.

I had my Note 4 for three years, nary a scratch. The thing was a tank. Regardless, I treated it with my best care, as I did with the Note 8. One slight drop (as has happened a few times since, without damage) and I'm screwed out of $400+.

 

[Tsepz_GP]

I posted on the 'screen burn in' thread about screen issues. I'll take the basic blame, but something has to be said for Samsung not giving any warnings about the possible issue, either on the brightness meter or within the paperwork.

That said, I was never a fan of the all glass model. In fact, the second day I had it, it fell a few inches to the carpet and ended up with a small chip (a day before my case arrived). Turns out the ubreakifix guy wouldn't even test the device, stating Samsung has voided my warranty because of the chip.

While I think the design was meant to assist wireless charging, it's far too fragile. My guess, someone along the way at Samsung said "this should keep us from having the high number of expensive trade ins for future models".

So not only am I screwed out of any future warranty repairs, or a proper screen without burn in, but I'll also fail to get any kind of fair trade in once the time comes.

I had my Note 4 for three years, nary a scratch. The thing was a tank. Regardless, I treated it with my best care, as I did with the Note 8. One slight drop (as has happened a few times since, without damage) and I'm screwed out of $400+.

Goodbye! Enjoy your next phone!

 

[bassplayrguy]

I posted on the 'screen burn in' thread about screen issues. I'll take the basic blame, but something has to be said for Samsung not giving any warnings about the possible issue, either on the brightness meter or within the paperwork.

That said, I was never a fan of the all glass model. In fact, the second day I had it, it fell a few inches to the carpet and ended up with a small chip (a day before my case arrived). Turns out the ubreakifix guy wouldn't even test the device, stating Samsung has voided my warranty because of the chip.

While I think the design was meant to assist wireless charging, it's far too fragile. My guess, someone along the way at Samsung said "this should keep us from having the high number of expensive trade ins for future models".

So not only am I screwed out of any future warranty repairs, or a proper screen without burn in, but I'll also fail to get any kind of fair trade in once the time comes.

I had my Note 4 for three years, nary a scratch. The thing was a tank. Regardless, I treated it with my best care, as I did with the Note 8. One slight drop (as has happened a few times since, without damage) and I'm screwed out of $400+.

While I understand your frustrations, I don't understand how this is possibly anyone's fault but your own. Phone manufacturers make what the masses demand. When the phones were plastic and metal, ppl demanded a more "premium" phone so they went with all glass. Glass breaks. Screen burn has and always will be an issue if you don't take care of your screen. Samsung is not responsible here I'm sorry. You might contact them and ask them to help you with the bill on repairs since the burn in should be under warranty.

 

[diagoro]

While I understand your frustrations, I don't understand how this is possibly anyone's fault but your own. Phone manufacturers make what the masses demand. When the phones were plastic and metal, ppl demanded a more "premium" phone so they went with all glass. Glass breaks. Screen burn has and always will be an issue if you don't take care of your screen. Samsung is not responsible here I'm sorry. You might contact them and ask them to help you with the bill on repairs since the burn in should be under warranty.

I should have stated that some of the fault was my own, at least in terms of the small chip. Regardless, I'm pretty tech savvy and up to date, and had no clue that burn in was still a thing. I also stand by my theory that these phones were built to break easily, to void warranty obligations and negate future trade in values. Pretty simple, Samsung wins all around.

 

[L_Wolf_78]

Turns out the ubreakifix guy wouldn't even test the device, stating Samsung has voided my warranty because of the chip.

THIS sounds a little fishy to me. Not on your part but on the part of this repair place & SUPPOSEDLY Samsung. Unless it was actually at a Samsung Store, I would be looking into this a bit more. How he can speak for Samsung Warranty would be the 1st question. Secondly, a "chip" doesn't sound like much of a fix yet enough to cancel a warranty. My step son about 2 years' forgot his mom's iPhone in his pocket when he went for a swim in the lake! THAT is definitely easy enough to say "Sorry, your out of luck" to! He even managed to drop his own Samsung S7 I think it was down the basement stairs as anybody at some point can do & it put a lovely crack down the center of the screen. Which he then (he was 10) had a bright idea to try to fix on his own using YouTube. From a cracked screen to outright spider webbed, my wife was able to send it back to Samsung under Warranty & have it as well as the charging port both repaired. Catch was we had to pay for the Shipping there & another $200 for the cost of the phone itself as that was above & beyond the warranty amount or something like that.
Here in Canada we have these little shops almost like a 7-11 that "claim" t do celluar repairs from scratched screens to blown up yet still able to power on devices! (~sidebar~My kid brother a few years' somehow pulled it off & I don't want to know or with what he did it, BUT he did find 1 of these dinky little stores that said they would TRY as it was warped, scorched, basically no screen period & well...it was blown up! :-X )

 

[rdubmu]

Regardless, I'm pretty tech savvy and up to date, and had no clue that burn in was still a thing.

You are not tech savvy if you don't know the first thing about Samsung Screens.

 

[rdubmu]

Also, if you don't drop your phone, your phone doesn't break.

 

[diagoro]

Also, if you don't drop your phone, your phone doesn't break.

Genius.....

 

[diagoro]

THIS sounds a little fishy to me. Not on your part but on the part of this repair place & SUPPOSEDLY Samsung. Unless it was actually at a Samsung Store, I would be looking into this a bit more. How he can speak for Samsung Warranty would be the 1st question. Secondly, a "chip" doesn't sound like much of a fix yet enough to cancel a warranty. My step son about 2 years' forgot his mom's iPhone in his pocket when he went for a swim in the lake! THAT is definitely easy enough to say "Sorry, your out of luck" to! He even managed to drop his own Samsung S7 I think it was down the basement stairs as anybody at some point can do & it put a lovely crack down the center of the screen. Which he then (he was 10) had a bright idea to try to fix on his own using YouTube. From a cracked screen to outright spider webbed, my wife was able to send it back to Samsung under Warranty & have it as well as the charging port both repaired. Catch was we had to pay for the Shipping there & another $200 for the cost of the phone itself as that was above & beyond the warranty amount or something like that.
Here in Canada we have these little shops almost like a 7-11 that "claim" t do celluar repairs from scratched screens to blown up yet still able to power on devices! (~sidebar~My kid brother a few years' somehow pulled it off & I don't want to know or with what he did it, BUT he did find 1 of these dinky little stores that said they would TRY as it was warped, scorched, basically no screen period & well...it was blown up! :-X )

The Ubreakifix it stores are official repair centers here in the US, and was referred to that location by Samsung support. I was told that the chip would have caused the internal pressure to be compromised, thus warranty was voided.

 

[jeetu4444]

The Ubreakifix it stores are official repair centers here in the US, and was referred to that location by Samsung support. I was told that the chip would have caused the internal pressure to be compromised, thus warranty was voided.

If u have cracked your screen it won't get repaired in warranty...but other parts are still very much in warranty
Check for a official Samsung service centre

 

[donm527]

Most of the time in my experience, you have a cracked screen or even if they find a dent in phones that had metal bodies, the warranty on the whole phone is voided... because it shows a drop occurred and any damage visible or internal could have been caused by the drop.

If u have cracked your screen it won't get repaired in warranty...but other parts are still very much in warranty
Check for a official Samsung service centre

 

[chanchan05]

I should have stated that some of the fault was my own, at least in terms of the small chip. Regardless, I'm pretty tech savvy and up to date, and had no clue that burn in was still a thing. I also stand by my theory that these phones were built to break easily, to void warranty obligations and negate future trade in values. Pretty simple, Samsung wins all around.

The very nature of AMOLED screens makes burn in a thing. It will never be not a thing with AMOLEDs. The only thing manufacturers can do is try to make ways to extend the lifespan of the screen before burn in happens. After that, it's mostly on the user. Samsung does however replaced burnt in screens via warranty because it's supposed to last over a even with AOD on max brightness. My previous S7 Edge always had AOD on and never had any burn in whatsoever. My S3 is still with me and no burn ins. However you did void your warranty so I see no blame on Samsung here.

Phones nowadays doesn't even need to be "built easy to break". They're glass. They easy to break period. Samsung took that gamble with the S6 and won the world over with the glass design, and everybody including Apple followed suit with just few holdouts left.

If you prefer to stay away from glass phones but still have flagship specs I would suggest Pixel 2/2XL or Nokia 8.

 

[bigsmoke79]

Reading this thread I'm now paranoid does having AOD on your phone risk burn in? or only if you have it on high brightness?

 

[chanchan05]

Reading this thread I'm now paranoid does having AOD on your phone risk burn in? or only if you have it on high brightness?

It shouldn't. My S7 Edge survived 2 years of AOD without burn in. The clock will move around anyway. But as always there are a few lemons that come out and fail early. The S7 however has no setting to change AOD brightness. It's always on Autobrightness.

 

[Tsepz_GP]

Reading this thread I'm now paranoid does having AOD on your phone risk burn in? or only if you have it on high brightness?

Nope.

Notice how the AOD content moves around on the display throughout the day, it goes up and down and side to side ever so slightly to avoid burn in. Even the on-screen Home button that comes on with AOD moves constantly by a few pixels throughout the day, to avoid burn-in.

Most people's burn in happens with apps like Google Maps.