This post has been reformatted and the thread is now open for posting. However, please read this post before posting. <---- Please Read
Check out this post: <CLICK ME> for a complete list of battery saving tips!<---- NEW 3/20
As with any new phone, we are starting to see some common issues. We will keep track of them here, and will try to post solutions if one is found. If at all possible, I will also give credit where credit is ado, and I will link to the thread so you can go there and thank the person that found the solution (if there is one), unless I am the one that came up with it. At first, this thread will be updated very frequently, so keep checking back.
Applications:
Reported Problem: Cannot disable Backup Assistant once it has been configured.
Solution: Requires hard reset. After you complete the reset, do not reconfigure through the setup wizard.
Reported Problem: Uninstalling bloatware (vCast, Blockbuster, etc.)
Solution: Check out the hacks sub-forum for procedures on how to root. Once rooted, you can use this post: <CLICK ME> to determine which apps are safe to remove.
Reported Problem: Stopping vCast Manager app from opening when you plug TB into USB port.
Solution: TBD. CLICK ME to follow the thread that is tracking this issue.
Problem: Swype does not have an emoticon button nor does it automatically insert spaces in the messaging app.
Solution: With swype keyboard open, long press and select input method. Select other keyboard, same steps and select swype keyboard again. Had this same glitch on my EVO. Keyboard should work until next reboot.... Credit Imex99.
Problem: Missing "Car Panel" icon in the app drawer.
Solution: Use a 3rd Party Launcher (Launcher Pro, ADW, Go Launcher, etc..)
Reported Problem: Looking for the HTC Sand Timer widget (from the Incredible and EVO)
Solution: download and install View attachment 7458
Reported Problem: Camcorder audio problem: Sound is muffled.
Solution: HTC has confirmed that it has tracked down the problem, and a fix is in the works with a software update coming. <---- NEW 3/30
Network Problems:
Reported Problem: Recipients of text messages are not seeing your cell phone number. Instead they seem coming from from your IMSI.
Solution: Power cycle TB and try again. Discussion here: <CLICK ME>. <---- NEW 3/21
Reported Problem: Loss of network/WiFi connectivity when the battery cover is removed.
Solution: The antenna is integrated into the battery cover. Re-attach.
Reported Problem: Data Connectivity Problems: 3G icon with no mobile data.
Solution: Discussion here: <Click Me>....Credit: Leehblanc <---- NEW 3/23
Reported Problem: Data Connectivity Problems: No signal for 3G data.
Solution: Discussion here: <Click Me>....Credit: Landale <---- NEW 3/30
Reported Problem: Hissing sound in the background when making calls.
Solution: Turn on hearing aide support and the hiss goes away.
Side Affect: After enabling hearing aid mode, the hiss is gone, but you can no longer adjust volume. Credit: flashpiti! <---- NEW 3/21
Activation Issues:
Reported Problem: I ordered online and I am having problems activating.
Solution: My solution was to follow the instructions in the Activation Guide that came with the phone. It differs from how non LTE phones have been activated in the past (*228 option 1):
Solution: It's not a problem and is not needed as the LTE sim card will automatically receive roaming updates and what not. Thanks, largosama!
Reported Problem: TB stuck in 1x.
Solution: Try one or more of the following:
Other:
Reported Problem: TB specs advertise 8GB internal storage but available storage is 2.41GB.
No Solution: Tracking discussion here. <---- NEW 3/22
Hardware complaints:
Check out this post: <CLICK ME> for a complete list of battery saving tips!<---- NEW 3/20
As with any new phone, we are starting to see some common issues. We will keep track of them here, and will try to post solutions if one is found. If at all possible, I will also give credit where credit is ado, and I will link to the thread so you can go there and thank the person that found the solution (if there is one), unless I am the one that came up with it. At first, this thread will be updated very frequently, so keep checking back.
Applications:
Reported Problem: Cannot disable Backup Assistant once it has been configured.
Solution: Requires hard reset. After you complete the reset, do not reconfigure through the setup wizard.
Reported Problem: Uninstalling bloatware (vCast, Blockbuster, etc.)
Solution: Check out the hacks sub-forum for procedures on how to root. Once rooted, you can use this post: <CLICK ME> to determine which apps are safe to remove.
Reported Problem: Stopping vCast Manager app from opening when you plug TB into USB port.
Solution: TBD. CLICK ME to follow the thread that is tracking this issue.
Problem: Swype does not have an emoticon button nor does it automatically insert spaces in the messaging app.
Solution: With swype keyboard open, long press and select input method. Select other keyboard, same steps and select swype keyboard again. Had this same glitch on my EVO. Keyboard should work until next reboot.... Credit Imex99.
Problem: Missing "Car Panel" icon in the app drawer.
Solution: Use a 3rd Party Launcher (Launcher Pro, ADW, Go Launcher, etc..)
Reported Problem: Looking for the HTC Sand Timer widget (from the Incredible and EVO)
Solution: download and install View attachment 7458
Reported Problem: Camcorder audio problem: Sound is muffled.
Solution: HTC has confirmed that it has tracked down the problem, and a fix is in the works with a software update coming. <---- NEW 3/30
Network Problems:
Reported Problem: Recipients of text messages are not seeing your cell phone number. Instead they seem coming from from your IMSI.
Solution: Power cycle TB and try again. Discussion here: <CLICK ME>. <---- NEW 3/21
Reported Problem: Loss of network/WiFi connectivity when the battery cover is removed.
Solution: The antenna is integrated into the battery cover. Re-attach.
Reported Problem: Data Connectivity Problems: 3G icon with no mobile data.
Solution: Discussion here: <Click Me>....Credit: Leehblanc <---- NEW 3/23
Reported Problem: Data Connectivity Problems: No signal for 3G data.
Solution: Discussion here: <Click Me>....Credit: Landale <---- NEW 3/30
Reported Problem: Hissing sound in the background when making calls.
Solution: Turn on hearing aide support and the hiss goes away.
Side Affect: After enabling hearing aid mode, the hiss is gone, but you can no longer adjust volume. Credit: flashpiti! <---- NEW 3/21
Activation Issues:
Reported Problem: I ordered online and I am having problems activating.
Solution: My solution was to follow the instructions in the Activation Guide that came with the phone. It differs from how non LTE phones have been activated in the past (*228 option 1):
- I actually skipped step 1 in the guide, because it instructs to you activate backup assistant, a step I would recommend skipping.
- Make sure TB is powered down and the SIM card is removed.
- Dial 877.807.4646 - from any phone (e.g., old cellphone) - to activate your 4G LTE service. It also says to have your customer receipt ready because you will be asked to conform the information on it - including the mobile number assigned to the LTE SIM card.
- Insert SIM card and then power up. It will then go through the activation process.
- Get that battery cover put back on - or you'll see the phone stuck in 1x.
Solution: It's not a problem and is not needed as the LTE sim card will automatically receive roaming updates and what not. Thanks, largosama!
Reported Problem: TB stuck in 1x.
Solution: Try one or more of the following:
- Make sure your battery cover is on. The battery cover is part of the antenna.
- Verizon tech support may need to reset your SIM (call them).
- Try a battery pull.
Other:
Reported Problem: TB specs advertise 8GB internal storage but available storage is 2.41GB.
No Solution: Tracking discussion here. <---- NEW 3/22
Hardware complaints:
- Battery complaints and Tips
- Screen has pinkish tint
- Flat power button
- Dead-pixels
- Light leakage under capacitive buttons
- Use of kickstand blocks charging port
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