Toshiba Thrive update

Person at college where I work got a Thrive and downloaded and installed firmware updates available, now won't boot. Any suggestions?

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Person at college where I work got a Thrive and downloaded and installed firmware updates available, now won't boot. Any suggestions?

Sent from my A500 using Tapatalk

were they on 3.1 before accepting the firmware update & was their device rooted?
 
Best I understood they were on 3.1 and unrooted. Basically, brand new and installing first updates shown to be available.

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Update - I had read once about using the power button and volume button together. That worked.

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The only suggestion I have is don't update!!! If it isn't broke don't mess with it. Read all the forums and you will learn.