Touch key lights

[jpullins]

My phone died overnight...So I charged it to full this morning once I got up. Everything works as it should except for the touch key lights that flank the home button. They won't come on and there's no feedback either. Anyone else encounter this problem? Is there a fix I can do? Any help would be appreciated.

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[purpleclad]

Do you have power save turned on?

 

[jpullins]

Power saver is not on

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[jcp007]

Settings/Display/Touch Key Light Duration. It may be set to always off. See if this helps.

 

[jpullins]

Done that too.. Turned them to always on then reset my phone and still doesn't work

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[jcp007]

Try clearing the app storage cached data in Settings.

Then, clear the cache partition.

Turn the device off.
Hold volume up+home+power at the same time.
Use the volume rocker to toggle to clear cache partition. Power button to select.
When complete, use volume rocker and select reboot. Power to select.

Once it comes back let us know.

 

[jpullins]

Cleared the cache...Still nothing. That was the first thing I did this morning and just tried again... Nothing changed

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[jcp007]

Cleared the cache...Still nothing. That was the first thing I did this morning and just tried again... Nothing changed

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Factory reset in Settings

 

[jpullins]

That's what I'm probably going to have to do. But I'm not going to do it now. Maybe after some other time. Thanks for all the help guys

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[jcp007]

That's what I'm probably going to have to do. But I'm not going to do it now. Maybe after some other time. Thanks for all the help guys

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If the reset doesn't help, then call tech support to document your issues and start the exchange process.

 

[jpullins]

If the reset doesn't help, then call tech support to document your issues and start the exchange process.

Will do thanks

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[jrb7561]

To fix this, go to power saving mode and change it so that it's on immediately. After its on, turn it back off. Hopefully that should work. Sometimes when the battery dies completely on this phone it borks the power saving mode so that the capacitive buttons have no feedback.

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[jpullins]

To fix this, go to power saving mode and change it so that it's on immediately. After its on, turn it back off. Hopefully that should work. Sometimes when the battery dies completely on this phone it borks the power saving mode so that the capacitive buttons have no feedback.

Posted via the Android Central App

Wow that worked....can't believe something so simple worked lol. Thank you!

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[jcp007]

To fix this, go to power saving mode and change it so that it's on immediately. After its on, turn it back off. Hopefully that should work. Sometimes when the battery dies completely on this phone it borks the power saving mode so that the capacitive buttons have no feedback.

Posted via the Android Central App

That's a great tip. Since I never let my battery run so low, I had never experienced things getting borked.

 

[Arik Brown]

To fix this, go to power saving mode and change it so that it's on immediately. After its on, turn it back off. Hopefully that should work. Sometimes when the battery dies completely on this phone it borks the power saving mode so that the capacitive buttons have no feedback.

Posted via the Android Central App

Wow, this worked for me as well. Thank you!