trouble accessing account on device

[riskybzns]

Getting this message on my device. Might be a google/gmail issue???

"To access your account on this device you must set a lock screen. This is your organization's mobile device policy"

This is actually my personal device.

 

[Laura Knotek]

Are you using your workplace email on your personal device? If so, the MDM policy might be causing the restriction.

 

[riskybzns]

trying to help a friend with this. he just told me its his personal phone and personal gmail account. had the phone for a few months and that message just popped up last night.

he's saying right before getting the message he thinks there was a play store update. when he tried to sign in that's when he got the message.

(update) so it seems to be an issue with a paid gmail account. still no idea what's causing this though