Trouble mounting Thunderbolt SD card

[bcoley]

Hi,

My Thunderbolt is not rooted and fully updated. On my PC, I am running Win 7 Home Premium, fully patched.

When I connect a USB cable from the phone to my PC, I get a selection screen on the phone offering options such as Internet Connection and Mount as a Disc drive. When I choose the mount option and click Done, the selection screen goes away, but using Win Explorer to look for my pics and other media that might be in the DCIM folder, I do not find a DCIM folder. The only folders I find are "drv" (only contents: a modem driver installer .exe file), and "img" (only contents: two small .bmp images). The other five files found by Explorer are "tlbs.ini," "VMMModeSelection.exe," "TL-Bootstrap.exe," "autorun.inf," and "TL-Bootstrap.exe.manifest." For some reason, Explorer sees the phone as a CDROM drive.

I have not mounted the device as a disc drive very often in the ten months that I've had the phone, but when I have, I always found the DCIM folder. Why not this time? Are there other folders Explorer should find on the card? (FYI: I don't think I have tried to mount it in the last four to six months, a period in which HTC has released two, perhaps three software/firmware updates.)


The only workaround I have tried is to power off the phone and re-seat the SD card, which had no effect.

I used the phone to take some pics today, pics that successfully saved to the phone, so I assume the SD card is working. But I can't find it in Windows Explorer. Thanks in advance for your assistance.

All the best,
Bill

 

[dragonsamus]

When you go into settings does it day the SD is mounted?

 

[GSDer]

Bill,
When you go into Menu->Settings->SD & phone storage, what does it show in the SD card section at the top? Is it actually showing something in Total space and Available space?

It sounds like it's only showing your internal storage, which Verizon populates with its Bloatware, which is shown as a CD-ROM drive.

Sent from my Sinclair ZX-80 using Tapatalk

 

[bcoley]

Bill,
When you go into Menu->Settings->SD & phone storage, what does it show in the SD card section at the top? Is it actually showing something in Total space and Available space?

It sounds like it's only showing your internal storage, which Verizon populates with its Bloatware, which is shown as a CD-ROM drive.

Sent from my Sinclair ZX-80 using Tapatalk

Thanks to both of you for responding to my issue.

In fact, when I go to Settings, both the "total" and "available" spaces on the SD card are noted as "unavailable," and the options to mount and erase the SD card are greyed out. The available internal space is listed as 845MB.

Please help me understand what these facts mean and what I can do in response.

Thanks,
Bill

 

[GSDer]

Sounds very much like your phone is not recognizing the SD card. Do you have a computer that you can test it out in? You'll probably need a micro SD-to-SD adapter, which should have come with the card.

Sent from my Sinclair ZX-80 using Tapatalk

 

[bcoley]

UPDATE:

For some reason -- I didn't do anything intentionally to effect this change -- I can now see both the total and available space numbers for my SD card when in Settings. That's good, but there are still problems:

1) When I plug in the USB cable to the phone, Windows Explorer still shows the phone as a CDROM drive, with the files and folders I listed previously. Is Explorer actually showing me the contents of the SD card, or are those the contents of some storage area on the phone itself? Should the SD card be labeled as a CDROM?

2) And speaking of the phone itself, I assume the photos I took today must be stored somewhere in the internal storage of the phone. If that's correct, how can I access them and port them to my PC?

Thanks for your continuing interest,
Bill