Trouble updating Gear S2

koojo

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Aug 9, 2016
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Hey everyone, I have the S2 bluetooth version and since the newest update came out recently, I've been having issues loading it to the gear. The update downloads fine on the phone eand loads the file onto the watch, but when the watch starts to process the file and counts up the % from 0 to 100, it will reboot every time it gets to 14%, never completing the update. I've tried the process at least 15 times. Did a factory reset numerous times, with and without restoring my data, as well as tried to download and install the update from another phone. Nope, always gets stuck at 14% and reboots. I brought it to Best Buy and the Samsung rep couldn't figure out what to do and told me to call Samsung service line again. I'm guessing they're going to have me send out the device, so I'd rather not do that if avoidable. Otherwise the watch works great without the update. Any ideas?