Trouble with calls

[dkelly701]

My wife has a new galaxy watch and we are just learning about it. One thing seems strange. When she uses her watch to make a call through her phone, she must be withing 6 or 8 feet from her phone to complete the call. If she is in one room with her watch and her phone is in the next room, the call dials, but then immediately after it dials, the Bluetooth symbol on the call screen of her phone goes from green to gray and the call control goes from the watch to her phone. If the phone and watch are no more than 6 to 8 feet apart, the call control remains with the watch, even if I then move the phone to the other side of the house. Is this normal behavior? My daughters have apple watches and they seem to stay connected to their iphones as long as they are anywhere in the house.

The phone is a Galaxy S7 edge on Verion. The galaxy watch in the none cellular version. The watch is connected via Bluetooth and has the WiFi set to "auto." We are on home WiFi with both 5G and 2G signals.

Thank for any help.

 

[dkelly701]

I've been experimenting more and it's worse than I thought. Even if the phone and watch are side by side, the call malfunctions about 30% of the time. The even worse thing is that the watch initiates the call, then thinks the call has ended, but the phone puts the call through. You must either use the phone to finish the call or hang up the call with the phone. This means you can never initiate a call with ready access to your phone but if it malfunctions like this, you will call someone and they will have dead air.

 

[skatergirl]

I wish I had some words of wisdom regarding your situation. I am still trying to get my LTE version activated with Verizon. That said, I am learning a little about this watch through this crazy activation period.

Is your wife's watch connected with Verizon through a shared line, which I am assuming would be her mobile number? I see that she has the Bluetooth connection, but it seems like her mobile line must be considered a shared line. I could be wrong. Most people at Verizon don't have a clue about this watch, but the last error message I got said something about a shared line and since my watch has it own line, I was thinking the system thought I was activating the Bluetooth version.

 

[dkelly701]

I think I figured it out. I was experimenting so I was making tons of calls. I just happened to notice a toast message that popped up quickly on her phone and was gone that said something about making a call through Google Voice. I went back and checked the caller ID on my phone and the calls coming from her phone were all her Verizon number and not her Google Voice number, but I decided to uninstall Google Voice on her phone and try again. BAM, works correctly every time. I think the times that it worked correctly, it was using her Verizon number and the times it failed, Google Voice was interfering somehow, even though her voice number was not showing up on my ID. Very strange.

 

[burrzoo]

@dkelly,glad to hear that you got it sorted out. Crazy stuff with these watches sometimes.
@skatergirl, I have a AT&T Galaxy Watch but they appear to need a blue card for an ESim activation. Can't use the normal SIM card/ID number that the phones use. It took AT&T several hours to figure it out but finally did. Ask Verizon about this.