UK Backordered Thread

[c_hri_s]

This isn't helping me ;-) ...

 

[beltin]

I hope we can expect some more stock in the UK soon if the US have had some and also the back-orders seem to be slowly trickling out.

 

[peejay1977]

My wifes a b*tch by the way, it's being delivered to her work and she just rang me, sounding all chirpy and excited......and said "Guess what babe?", so I asked what, and she replied :

"It's still not here yet...........BYEEEEEE"

And hung up. I'll have to throw her round the room for half hour later on as punishment lol

 

[c_hri_s]

Well, that was odd. TNT man just knocked on my door and handed me my phone.

No shipping email, google.com/play still says pending ... phone on my desk (no bumper, but who cares).

<vanishes to unbox>

 

[notdodgy]

This is clearly frustrating.

I made the mistake of leaving it half an hour before trying to order, to find it had closed to orders.

The system message earlier this week seemed to suggest ordering was possible but the system was overloaded. Turns out that was for the US only.
Google do not seem to have a handle on how to communicate to potential customers at all and are not considering their expectations.

Some news, even if not good is better than none - how many times do you want to check and read out of stock before going elsewhere for a competitors product?
There was a notify me when in stock option, but that has gone.


Sent from my Nexus 7 using Android Central Forums

 

[Murkle]

Well, that was odd. TNT man just knocked on my door and handed me my phone.

No shipping email, google.com/play still says pending ... phone on my desk (no bumper, but who cares).

<vanishes to unbox>

This is what I'm worried about, I can make arrangements if I know it's coming. But if I don't, and I'm out, what will they do with it? Nearest depot is over an hours drive away.

 

[dar_k]

Does anyone have a contact inside of Google that might be able to find out if we're ever going to get the 'pre-order' behaviour in the non-US stores that we're seeing in the US store now? I'd really prefer to at least be able to 'get in line' than the way it is now with just a 'Sold Out'...

I'm getting very sick of the refreshing (automatically or manually) to see if it's changed at all.

At least if the order was placed then it should just happen, eventually...

 

[peejay1977]

My wife couldn't resist teasing me, it's turned up and she's already unboxed it and it's not hers! She needs to learn how to take a pic mind you.....

 

[Murkle]

It arrived, I wasn't in. It's at the depot, which is an hour away.
It'll be redelivered tomorrow, between 8 & 5. I won't be in.
This is because I work. They won't leave it without a signature. What can I do?

 

[olliex11]

TNT should be ok to leave it with a neighbour (if there's a trustworthy one). I had the same delivery issue with a replacement N7. Left a note on my front door to say could they leave it with a neighbour, which they did, with a card through the door to say which one.

Just wish Google could hurry up the restock of the N4... :-\

 

[dar_k]

It arrived, I wasn't in. It's at the depot, which is an hour away.
It'll be redelivered tomorrow, between 8 & 5. I won't be in.
This is because I work. They won't leave it without a signature. What can I do?

Will they re-direct to your work place? Sometimes such logistics companies will.

Alternatively you'd need to request a neighbour to take it in maybe? If possible...

 

[Loftusroader]

And still nothing for me.

Wonder if this bumper I also ordered is what's perhaps holding it up ...

Hi neighbour just called and handed me my 8gb nexus 4. No shipping email,order says processing and no bumper. Driver never left a card to say delivered today.looks like bumper out of stock and will follow later. Worth the wait very impressed with phone.

 

[Murkle]

Called and spoke to TNT, the guy gave me two options, pick it up or re deliver to the same address. Under Google's orders. I tried to rearrange on the internet, with 'please leave in shed' as my special instructions. Got a very quick email saying that Google's instructions with this delivery means my special instructions cannot be done. Delivery window is 8am - 6pm. If I call after 7 they may be able to give me a two hour delivery window.
The nearest depot is 80mins drive away, if I go pick it up, is that even really classed as a 'delivery'? I call that shopping!

 

[Georgios Alevizos]

Follow up to this is the brand new mail which mentions:
Hello Georgios,

Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

I do apologize they are not sold out in the UK. So I have sent this to the shipping team to find out why it hasn't been shipped.
If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

Thank you for being a Valued Google Play Customer.

Regards,

Monika
The Google Play Support Team


WTF?
So they are not sold out but everyone is waiting for a bumper or they are but the google employee does not know???
Any answer being true is...lame.

Let me give some ''info''.
Ordered a bumper on the 15th, the site was showing on stock (obviously).
My google wallet showed the order as ''pending''.
Emailed google on the 21st.
On the 22nd i get this reply:
Hi .....,

Thank you for contacting Google Play support.
"Within 3 weeks" is the only guidance I can provide at this time. I?ll only know the scheduled delivery date when you receive an email notification that your order has shipped.

If you have any questions, please feel free to contact me.

Regards,

Bufkin

The Google Play Support Team


I email google again on the 26th.
I get this answer:
Hi *they spelled my name WRONG here!),

Thank you for contacting Google Play support.
Your order will be shipping shortly. Thank you for your patience and we appreciate your order.

Thanks,

Mabel

The Google Play Support Team

So I email once more this reply:
Thank you for your answer but this is not an answer really.
What does shortly mean?
This day, this week?
Thanks.

And I get this answer:
Hello......,

Thank you for contacting Google Support, I apologize about the delay. I can understand how this issue could be frustrating, but I hope I am able to answer all of your questions!

Rest assured that Nexus 4 Bumpers orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 Bumpers extremely quickly.

If you have any other questions/concerns, feel free to reply to this email or call into 855-836-3987.

Thank you for being a Valued Google Play Customer.

Regards,

Monika
The Google Play Support Team

This is just a joke.
I ask WHEN is ''shortly'' and they answer to me something completely different which is that orders are delivered based on the order in which they were received (which is NOT the case but I can not explain that, considering that they are not even able to answer a simple question).

And yes...still waiting for that ''shortly'' to end.

 

[c_hri_s]

My bumper turned up today unannounced

Still no shipping notification for either the phone or bumper, both of which I now have. Google.com/play still says 'Pending'. Lucky I work form home, really ...

 

[Georgios Alevizos]

When have you placed the order?

 

[c_hri_s]

See first post.

 

[beltin]

Are still people waiting in the UK for their phone since the initial sale?

Sent from my Nexus 7 using Android Central Forums

 

[c_hri_s]

Has anyone in the UK got their shipping refund yet?

Seems that I've not even been charged for the phone yet and I've had it a week ... /status still says "pending".

 

[Ky13g]

Chris ring up and say you aint recieved it yet and cancel the order haha