Unable let to talk on Verizon network

[rxgadget]

Bought the G5 Plus 64GB for my son. Most of the calls we make to him get static and are hard to hear. Any advice?

 

[B. Diddy]

What's the exact model number of the phone? Is he able to make calls out?

 

[Ry]

Advanced Calling 1.0 enabled?

 

[anon(123856)]

Yeah disable Enhanced Calling. The G5 is still having issues with that. There is supposed to be an update to address it but given Moto's proclivity for foot dragging I won't even hazard a guess as to when.

 

[rxgadget]

I have advanced calling off. I tried using it on but she if of and so having issues

 

[B. Diddy]

Just to be clear -- your son's phone has Advanced Calling off, or your phone?

Also, can you let us know the exact phone model? There are a few variants, and if it's the XT1684 or XT1685, neither of those support CDMA (which is what Verizon uses for phone calls, if Advanced Calling is turned off).

 

[rxgadget]

I am safe because it has been on Verizon. Model XT1687

 

[rxgadget]

Oops on Verizon and model xt1687 plus never had Advanced calling on so it is still off

 

[B. Diddy]

Sorry, I'm still not entirely clear on this -- can you confirm that both your phone and your son's phone have Advanced Calling turned off?

 

[rxgadget]

I can confirm both phones have advanced calling off

 

[rxgadget]

I am using a Pixel XL (Verizon model) but he is having issues with others as well

 

[B. Diddy]

Who's hearing the static -- you, him, or both?

 

[rxgadget]

Who's hearing the static -- you, him, or both?

We both are broken up to each other. He claims it happens with other people to. I really do not want to buy a new phone especially a new one. I had looked at last year's Moto Z Play but doesn't work on CDMA.
At a loss on how to fix the communication issues.

 

[B. Diddy]

Since it's still pretty new, contact Lenovo about warranty repair/replacement.