Unable to stream live video from my IPCAM (Android 9)

[eastbonhard]

Hi everyone, looking for some help to fix my problem. I have a number of IPCAMs setup at home, all of which have worked perfectly for 3 years now. I have always been able to view the cameras using the Tenvis App on all my devices (including my work mobile (Samsung with Android 9) and my previous mobile (Nokia 8 with Android 9)). I have never had any problems viewing the cameras over the 4G, until now. I upgraded my phone at the weekend to the Moto G8 Plus, and can see the cameras live video streams when either on WiFi or using a HotSpot, although I am unable to view any live streams via the 4G. The phone/app simply refuses to show anything, and just continues to circle on the screen. I now my EE 4G account is setup correctly, as moving the SIM card back to my old phone works perfectly on 4G. I have also tried changing a number of settings on the Moto, but to no success. So, I’m at a loss, and looking for any help any of you could offer up. Much thanks, Bryan.

 

[mustang7757]

Can see if that app is restricted to use data ?
I'll leave a link to register so you can communicate here , as a guest account you can't.https://forums.androidcentral.com/showthread.php?t=409154

 

[SpookDroid]

Re: Unable to stream live video from my IPCAM (Android 9).

Have you reported the issue to the app dev? This sounds like a specific model bug, rather than the app just 'not working' (unless you can't use it on a different phone).

 

[B. Diddy]

Duplicate threads merged.

 

[Rukbat]

Try emailing tom.yi@tenvis.com for help.