Unable to train launch phrase on new Maxx

[exmasonite]

Hey everybody. I am new to the forum and having a slight issue with my brand new Droid Maxx. Just came out of the box 2 hours ago.

I am unable to train the launch phrase for touchless controls. When I first selected touchless controls, it informed me I was in too loud of a room. I have since moved to a quiet room and it let me go on to the training but here is the issue:

When i select "Record", it get about 1/2 second of the microphone record screen and it times out to the "Sorry, I didn't catch that, let's start over". There's a picture of the shadow holding the phone w/ the "?" coming from the phone and 3 triangles with "!" underneath. I hit "start again" and it always gives me that split second "record" and defaults back to the "sorry, i didn't catch that".

I have restarted the phone 3 times now and this perpetually happens.

Any thoughts or advice would be much appreciated. I was really looking forward to trying out this function.

 

[Einsteindks]

Have you taken the OTA update?

Fat-fingered from my D-Maxx. now Free

 

[exmasonite]

When I go to "system updates" under "about phone", it says that the device is up to date and no need of updates. Is there anything else I should be doing?

 

[msj70]

I have the same problem. Just got my phone today too. Let me know if you figure anything out. I will do the same.

 

[exmasonite]

I will keep you posted. I reset the phone and still unable to do anything. Hopefully somebody has a fix.

If it gets loud enough, I will see the "It's too loud" meter. I can take/make calls on the phone so I know the mic is working.

 

[piaband]

I'm sorry I can't help. Mine worked first try out of the box. Got it on launch day. Not sure if the new batch is different somehow.

Sent from my XT1080 using Tapatalk now Free

 

[exmasonite]

Found an answer over on phandroid:

You have to download the Touchless Control app from the play store... off to give that a try

http://androidforums.com/motorola-droid-maxx/780707-cant-program-voice-touchless-controls.html

 

[whttabeach]

That worked for me.

 

[Furt]

Had the same issue and all it took was an update from the Play Store to fix the issue.

 

[Wrangler 05]

I just received my new Droid Maxx and could not train the voice command. I down loaded the update from the Play Store and now it works. It is to bad that the phone does not already come with the update considering how much money was spent. Thank you for your help