Unbelievable Customer Keeps Calling for GN Upgrade

[Ricky Babalu]

I have to hand it to you............... It must take enormous restraint to do what you on a daily basis. So coming here to vent seems logical.

 

[bworley50]

How else can consumers get across to a huge organization that they want a product that the company has announced they will sell? Verizon is doing this to themselves. They are literally not listening to their customers. He wouldn't be calling if he knew when it would be released. As for the Verizon employee, you have a great career with unbelievable benefits, provided that you are not a contractor. Quit complaining and deal with it. Better yet, tell your supervisor that people really want this thing. Who knows? Someone may listen...eventually.

 

[SchroederNexus]

Sorry bro, I'll tell my dad not to call anymore.

 

[DaPoets]

well it wasn't me, I called 8 times today... what a dork... only 3... ha!

 

[Jeff43]

I just took a call from a customer who has called multiple times today stating he would like to upgrade his phone. When asked what phone he is interested in, he said, of course, "Galaxy Nexus". He has called over 3 times today doing the same thing. Seriously?

An I'll keep calling until you relent, and give me my way.

 

[Droid800]

How else can consumers get across to a huge organization that they want a product that the company has announced they will sell? Verizon is doing this to themselves. They are literally not listening to their customers. He wouldn't be calling if he knew when it would be released.

The caller being an immature twit over something that he already knows the answer to is ridiculous. The caller knew it wasn't out, knew he couldn't order it, and knew the staff had no information. What Verizon has or has not done is irrelevant; it doesn't excuse idiotic behavior like this.

As for the Verizon employee, you have a great career with unbelievable benefits, provided that you are not a contractor. Quit complaining and deal with it. Better yet, tell your supervisor that people really want this thing. Who knows? Someone may listen...eventually.

Have you ever worked for a giant retailer? The second coming has a higher likelihood of happening than a corporate office actually listening to what their store-level employees are telling them.

 

[bworley50]

Their customers either. That's the problem.

 

[Droid800]

Their customers either. That's the problem.

You plainly don't understand the mechanics of a large retail operation. Just because customers want something and complain about it does not make what they want possible. When you're dealing with several hundred stores, and something as complicated as wireless devices, you cannot simply say 'screw it lets launch because they're complaining'. To think otherwise is idiocy.

 

[goldkear]

You plainly don't understand the mechanics of a large retail operation. Just because customers want something and complain about it does not make what they want possible. When you're dealing with several hundred stores, and something as complicated as wireless devices, you cannot simply say 'screw it lets launch because they're complaining'. To think otherwise is idiocy.

While this is obvious and understandable, the point still stands that they really don't care about you and your problems. As someone who's worked in customer service for YEARS most "bad experiences" customers have are their own fault when they misunderstand something that is typically quite simple. so when someone perceives themselves as receiving poor service or having some sort of bad experience, they say "I'm never coming here again, I'm telling everyone I know how awful this place is!" big companies don't care, because they know two things. 1. they know that it is a lie, chances are they'll come back, and even if they don't, their freinds will because none of them will listen, much less people that barely know them. 2. that person and everyone they know is MINISCULE, a drop in the bucket is being generous, especially with how isolated such events are. big businesses didn't get that way by being bad at what they do.
anyways, this is getting totally off the original topic, so that said, here's my response to OP:

I just took a call from a customer who has called multiple times today stating he would like to upgrade his phone. When asked what phone he is interested in, he said, of course, "Galaxy Nexus". He has called over 3 times today doing the same thing. Seriously?

Haha, Should have trolled him, rolled with it and sent him a RAZR, or even better, some budget device like an LG vortex.
I also liked the idea about pretending it was sold out. or pretending like you're selling him one but actually not send him anything, just play solitare on your computer while you wait for him to hang up.

 

[jkarg00]

Haha, Should have trolled him, rolled with it and sent him a RAZR, or even better, some budget device like an LG vortex.
I also liked the idea about pretending it was sold out. or pretending like you're selling him one but actually not send him anything, just play solitare on your computer while you wait for him to hang up.

How much trouble could you get into for doing this I am curious...

 

[ChuckG73]

It is hard to believe that Verizon's sign up page for the Nexus went live over 5 weeks ago.

 

[obi5683]

I just took a call from a customer who has called multiple times today stating he would like to upgrade his phone. When asked what phone he is interested in, he said, of course, "Galaxy Nexus". He has called over 3 times today doing the same thing. Seriously?

+1 for the humorous post.

 

[DBVille]

It is hard to believe that Verizon's sign up page for the Nexus went live over 5 weeks ago.

And I signed up the day it went up but haven't gotten a thing from them. No teasers, nothing. Except for one call a couple of weeks ago trying to get me to upgrade my original Droid. I told them I was waiting on the Nexus.

 

[bworley50]

I completely understand a large retail operation. I have worked in that environment. Rather than ing and complaining about customer behavior, you need to find solutions, have empathy and deal with it. After all, you don't have a job if they don't exist. Also, this guy complaining about these calls will love customers like this when the phone is released. That's where his activations come from. Seen it all before. Workers complaining about unreasonable customers when they don't have the product, while taking them for granted when they do.

 

[dubge]

I like how people are saying you should have sent him the wrong phone or said it sold out, can you imagine what would happen if you did that!

I am sure he values his job a little

 

[Andrew Ruffolo]

I just took a call from a customer who has called multiple times today stating he would like to upgrade his phone. When asked what phone he is interested in, he said, of course, "Galaxy Nexus". He has called over 3 times today doing the same thing. Seriously?

Sorry, I was sleeping most of the day yesterday and only could make 3-4 calls. Expect plenty more today as I'm back on a normal sleep schedule... OK BYEZ!

jk.

 

[Wireless Vet]

How else can consumers get across to a huge organization that they want a product that the company has announced they will sell? Verizon is doing this to themselves. They are literally not listening to their customers. He wouldn't be calling if he knew when it would be released. As for the Verizon employee, you have a great career with unbelievable benefits, provided that you are not a contractor. Quit complaining and deal with it. Better yet, tell your supervisor that people really want this thing. Who knows? Someone may listen...eventually.

LOL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Who's telling who to "deal with it" and "quit complaining'???????????????? Now that's great! All these cry baby posts about rumored dates not coming true and you're telling me to "deal with it"?

 

[thedeceiver]

I completely understand a large retail operation. I have worked in that environment. Rather than ing and complaining about customer behavior, you need to find solutions, have empathy and deal with it. After all, you don't have a job if they don't exist. Also, this guy complaining about these calls will love customers like this when the phone is released. That's where his activations come from. Seen it all before. Workers complaining about unreasonable customers when they don't have the product, while taking them for granted when they do.

Why so serious?

 

[bworley50]

Yes. It's your job.

 

[bworley50]

I'm also not the one who called you 3 times yesterday. I've been dealing with it just fine.