Unfortunately, Action memo has stopped

[AK613]

Hi, first time post!

Just bought a new Samsung Galaxy Note 3. When I open the action memo app - either via air command or from the app menu - I get the error message 'Unfortunately, Action memo has stopped'.

I have read other threads about this issue. I've tried running the phone in safe mode, I've tried a full factory reset, nothing helps.

Don't know if this is relevant, but in my application manager, the Action memo app appears 4 times (file size - 4.85mb, 0b, 40kb, and 52kb).

Also, I don't know if this is related or not, but when I go into settings > language and input > handwriting recognition, and click language - I get the error message 'unfortunately, settings has stopped'

Could it be that the problem with handwriting recognition is spilling over to Action memo?

Thanks in advance.

 

[B. Diddy]

Welcome to Android Central! If the errors persist in Safe Mode, then there may be a problem with the firmware. Try reinstalling the firmware using Samsung Kies or Smart Switch.

 

[Rakesh Kumar32]

Memo stoped pls help

 

[Dave Seabrook]

You need to use snote as that is the newer note app action memo is obsolete