Unlocking my Galaxy S6 screen became terrible!!

[Android Central Question]

Recently I encountered a problem with my Galaxy S6, when screen auto locked out, I try to unlock it I find the keyboard popped up and blocking the way to unlock the screen either by swipe or entering a password, I have to restart the the phone to able to unlock the screen, its really very annoying anyone has idea to solve this???

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Tried clearing cache in recovery?

 

[TATAXP]

I created an account now

 

[mustang7757]

I created an account now

Hi, welcome!

 

[TATAXP]

I cleaned the cache, I watch it for the coming hours, I hope it will eliminate the issue

 

[mustang7757]

I cleaned the cache, I watch it for the coming hours, I hope it will eliminate the issue

Ok let me know

 

[TATAXP]

did not solve the problem, still facing it
Another issue I am facing more than a year but its not annoying is a status of google support, I do not what is causing it, and how I can remove it!!

 

[B. Diddy]

Can you show us a screenshot of how the keyboard is blocking the unlock method?

That Google Support thing looks like it's trying to download something. Try going to Settings>Apps, tap Menu>Show System, and select Download Manager. Clear its app cache/data, and see if the problem persists.

 

[TATAXP]

I followed the steps, but I found cache is 0 B!! I will try to capture screenshot, when it happen again.

 

[B. Diddy]

I followed the steps, but I found cache is 0 B!

Clearing the data is probably more important in this situation.

 

[TATAXP]

See below screenshot of keyboard blocking my screen,, I can not swipe nor enter password, I have to re-start my phone every time it happens

 

[B. Diddy]

What happens if you tap the Back button?

 

[TATAXP]

Nothing it won't go unless I restart the phone!

 

[B. Diddy]

What if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-29226