Update unsuccessful

[hawkeye680]

Went ahead and took the OTA today because I need to get rid of root to return this phone to Verizon for the 4g/3g issue.

However, I have downloaded it twice now and it fails to install. Anybody else having any issues?

 

[NickA]

Went ahead and took the OTA today because I need to get rid of root to return this phone to Verizon for the 4g/3g issue.

However, I have downloaded it twice now and it fails to install. Anybody else having any issues?

Did you delete any apps after rooting? For the OTA to work, you pretty much have to be stock.

Posted via Android Central App

 

[hawkeye680]

Yeah, got rid of a couple of things. Guess I can try a factory reset first.

Thanks.

 

[dpham00]

Doing an OTA is not recommended if you are rooted. It might unroot you but it might also cause problems.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3

 

[donc13]

Yeah, got rid of a couple of things. Guess I can try a factory reset first.

Thanks.

That would be a MUST in order to take an OTA on a rooted device.

Sent from my Note 3 via Tapatalk

 

[beh]

From my past experience with rooted phones and OTAs you have to replace all the OEM apps and then unroot for the OTA to download successfully. The "failed" message always meant you aren't "factory" and unrooted.

 

[hawkeye680]

Unrooted and factory reset. Still will not apply update.

 

[NickA]

Unrooted and factory reset. Still will not apply update.

I mentioned this before but you have to be stock or the update will fail. A factory data reset will not replace apps that were deleted. You need to find a stock Verizon ROM that's the latest build before this update.

 

[hawkeye680]

Did a full "Firmware Upgrade and Initialisation" using Kies. That allowed me to download the update. Back to stock it went for it's trip back to Verizon.

Hopefully the replacement device will not be updated so I can get it rooted properly.

 

[ZuperioKing]

You must un-root Your Note 3, then apply the OTA 4.4.2 Software

Posted via Android Central App

 

[Lefty Drummer]

You might look into the pre-rooted leaked 4.4 by Beanstown over at XDA. I've installed that, runs great AND I've still got root on kit kat! Now waiting for him to get root on current OTA. As long as you follow instructions exactly as directed you should have no problem.

http://forum.xda-developers.com/showthread.php?t=2740466

Beans post about current OTA:

http://forum.xda-developers.com/showpost.php?p=52604025&postcount=76

Sent from my Awesome Note 3 via the Android Central Forums App