When I checked there website through the Verizon app it only said $43 for trade in!
When I went to the Verizon web site and checked the value of my Note 4 it shows $15.
FYI I currently have an Unlimited Plan.
I have found that if I do the following then my Note 4 shows a trade-in value of $450 just like Verizon's promotion stipulates.
1) Log OUT of your Verizon account in your web browser.
2) Click on the link "Pre-order now" in the Verizon email I received about the Note 10.
3) Click on "Phones" at the top of the web page and select the Note 10 model from the dropdown that you want. On this page you will see the "Special Offer" which is either the B1G1 or the $450 w/trade.
4) Select the color, memory size and payment option then click "pre-order"
5) Then you are asked the question "Are you a new or existing customer". Click "Existing customer" then you see the question "What would you like to do with your new device?" Click on "Upgrade existing line" Then you are prompted to sign into your Verizon account
6) The the "Select a device to replace or upgrade" screen appears with the device currently active on your account. (Mine is a Note 4). Click on the empty dot next to the device you you want to trade-in and click "Upgrade Selected Devices"
7) The next screen asks about protection for your new phone. If you decline a PITA popup comes up which I exit out of and have to reselect the decline and click >Next".
NOTE: At the top of this screen it will show the "Est. trade in value: $XX.XX for your phone (Mine was $15.00)
8) Next the accessory bundle screen comes up. I didn't want any accessories so I clicked "Next" at the bottom of this screen.
9) Now we get to the "Upgrade" screen. This screen shows I am eligible for one of two offers. Either the "Buy the latest Galaxy and save up to $949.99 on another OR
"Get $450 or more with select trade-in. Trade in an eligible device for $450. You'll get the current market alue instead if it's higher than this offer"
Then click "Continue"
10) The next "Upgrade" screen shows the following:
Get $450 with select trade-in. Here’s what you need to know.
You’re getting $450 off Samsung Galaxy Note10+ 5G, Note10+, Note10, S10 5G, S10+, S10 or S10e with a select trade-in that’s in good working and cosmetic condition. You’ll see $450 over 24 months as a small monthly credit starting in 1-2 billing cycles. This ends when the balance is fully paid, or if you cancel or transfer your line to another plan. If you’re new to Verizon, you’ll get the full value as a virtual gift card that we’ll send 2 weeks after we receive your device. If your device's trade market value is higher than the promo value, your market value will apply and be paid out as a one time account credit within 1-2 billing cycles, upon receipt of your device. Here are the eligible phones for trade-in: Apple iPhone XR, XS, XS Max, X, 8/8+, 7/7+, 6S/6S+, 6/6+, 5S, SE; Samsung GS10/10+/10e, S10 5G, 9/9+, GS8/8+, GS7/7 EDGE/Active, GS6/EDGE/EDGE+/Active, GS5, GS4, Note9, Note8, Note5, Note4, Note Edge; Google Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 2, Pixel 2 XL, Pixel XL; LG G7, G6, G5, V40, V30, V20, V10; Motorola Z3, Z2 Force, Z2 Play, Z Droid, Z Force, Z Play, Turbo 2; HTC 10, M9, M9+.
After all that it shows the current device you selected on a prior screen that you want to trade-in. Click on "Start my trade-in"
11) The next screen asks you "What condition is your xxxxxx phone in" It describes either "Good" ( It turns on and There's no battery damage and The screen isn't cracked or broken) or "Damaged" (It won't turn on or There's battery damage or The screen is cracked or broken) You then have to chose the condition your phone is in. Mine is "Good" so I just clicked "Next". If you click "Damaged" you are prompted to answer a bunch of other questions.
12) The next screen shows:
Great news. You qualify for a trade-in promo today.
Your estimated trade-in value: was $15.00 (this is crossed out)
$450.00
($18.75/mo. over 24 months)
Account credit: you will receive an account credit within 1 to 2 bill cycles.
Click on "Next" and you see the "Trade-in Agreement" which tells you what you have to do IE Delete all your personal information & data, remove any memory and SIM cards, disable all passwords,etc
BE SURE to READ all the conditions in this agreement BEFORE agreeing to it and clicking "Next"
13) Next you see your shopping cart that contains the phone you ordered along with the costs of various things. It shows me the following:
a) Monthly device payment.
b) Monthly trade-in credit ($450/24 months = -$18.75/month)
c) One Time upgrade fee $20 (due today)
d) Equipment Protection
The "Order Summary" shows
a) Subtotal due today = $20.00
b) Estimated sales tax = the sales tax for my state on the TOTAL cost of the phone
c) Total due today (a+b above)
d) Monthly order total = This is a little higher than the total of your monthly reoccurring charges but only for the first month. In my case it appears that the "Estimated sales tax" is about $1.25 higher than is should actually be.
From this point you can begin your secure checkout to pay what is due today and complete your pre-order.
BTW, after you complete your pre-order DO NOT FORGET that Samsung is also offering either $100 or $150 in additional incentives on the purchase of a new Note 10 phone. That is done directly with Samsung.
Hope this helps.