Upgrade Status change?

[cgardnervt]

Hey guys!

I JUST returned my HOX this morning to my local ATT corp store where I had bought it. I had it for about a week and half and it just wasn't for me. So this morning when I returned it I was told my upgrade status would also change so that I may use it on the SIII. Well tonight I logged into my account VIA the ATT website and the site says that I am not able to upgrade yet...Does it take a long while for this change to take place? The site sees that I have activated a dumb phone and that I am no longer using the HOX.

Anyways I am a new customer to ATT so now my contact should be null and void. But I kepft my phone number and service. So should this take a few days? Instant? Any advice or has anyone dealt with this before? Thanks a lot for any information! I just don't wanna go back unless I have too. I do have all of the receipts and everything.

Also they didn't charge me the $35 restocking fee? Will this show up on my next bill or should they have charged me then? Starting to think they didn't charge me for it. Oh well!

 

[UnfocusedHTC]

It may show up tomorrow. Things have to process in the system. If no change give 611 a call or go back to the store.

 

[cgardnervt]

Well its been over 24 hours and its still not showing up. I need it fix for the SIII tomorrow ><. Can it possibly take longer? Noe one has had this issue before?

Thanks...

 

[pazzo02]

It's been my experience with AT&T that you can't always trust what is displayed on the site. I know it's a pain, but you'll probably have to call customer service to get it straightened out.

 

[cgardnervt]

After 2 calls and about 4 hours on the phone they FINALLY changed my status! Now I gotta wait to preorder the SGIII on Saturday...

Thanks for all of the advice guys!