Usb debugging mode

[Brjlk]

To use Helium Backup, I need to get into USB debugging mode. I went to Developers Options, but found that the Usb debugging Tab is greyed out. So what can I do?
Thanks.

Brjlk

 

[Thacy]

What's your phone model?
Try these:
1. If it is a Samsung device, disable My Knox first.
2. If you connected it to PC, then disconnect it, or connected it in PTP mode.

 

[Mike Dee]

To use Helium Backup, I need to get into USB debugging mode. I went to Developers Options, but found that the Usb debugging Tab is greyed out. So what can I do?
Thanks.

Brjlk

If Developer Options are greyed or unavailable, navigate: Settings > About phone > Software info then tap Build number 7 times and it should appear normal so you select it.

 

[Mike Dee]

What's your phone model?
Try these:
1. If it is a Samsung device, disable My Knox first.
2. If you connected it to PC, then disconnect it, or connected it in PTP mode.

We are in the LG V20 section, so I doubt he has a Samsung unless he's way off course.....lol

 

[Mike Dee]

To use Helium Backup, I need to get into USB debugging mode. I went to Developers Options, but found that the Usb debugging Tab is greyed out. So what can I do?
Thanks.

Brjlk

BTW....I'm assuming you have an LG V20

 

[Brjlk]

If Developer Options are greyed or unavailable, navigate: Settings > About phone > Software info then tap Build number 7 times and it should appear normal so you select it.

Hi Mike,
Thanks for the instructions. I did that and noticed that as long as my phone, yes it is a V20 , is not plugged to the laptop, USB debug is highlighted, but once it is plug to the laptop it us grayed out.

Is this normal as Helium does not run correctly & I cannot backup my internal storag.

 

[Mike Dee]

Hi Mike,
Thanks for the instructions. I did that and noticed that as long as my phone, yes it is a V20 , is not plugged to the laptop, USB debug is highlighted, but once it is plug to the laptop it us grayed out.

Is this normal as Helium does not run correctly & I cannot backup my internal storag.

It greys out after plugging in. Did you enable USB debugging before plugging it in?

 

[Brjlk]

It greys out after plugging in. Did you enable USB debugging before plugging it in?

Yes, USB debugging is always enabled (it is highlighted) on the phone. So, yes USB debugging is enabled before plugging in.

 

[Mike Dee]

The behaviour is normal. What are you selecting from the USB notification menu after you plug in?

 

[Brjlk]

The behaviour is normal. What are you selecting from the USB notification menu after you plug in?

I selected File transfer

 

[Joshua_Muldoon]

I selected File transfer

I used that today, just make sure is debugging is on before plugging in. And you can set the mode to USB charging as well. It works fine for me on those settings.

 

[Mike Dee]

I used that today, just make sure is debugging is on before plugging in. And you can set the mode to USB charging as well. It works fine for me on those settings.

He's says it is....I assume he's toggling the slide to on.

 

[Joshua_Muldoon]

He's says it is....I assume he's toggling the slide to on.

Ok, yeah, just making sure. It will be grayed out whether it is on or off when it is plugged into a computer.