I did and they weren't much help. They want to send me a refurbished phone. Then I called Samsung because I bought it from them and they were worse. They want me to bring it to a service center. Ugh! Bad week for this! I have surgery in 6 days and doctors calling and info on my phone that I need.
Try holding the power button for 30 seconds, if it turns off go into recovery by powering back off them hold pkwer/volume up to get into recovery and do factory resetNo, it just keeps rebooting. I can't turn it off, restart it or reset it. Nothing works. It's an endless reboot loop. I am waiting for the battery to die to see if I can do anything then.
Strange , hold the power button little longer?
Glad to hear that, strange some have this issue with OTA updates , but I've heard some that run into it . At leasteverything was backed up.Once the battery died I was able to put it into Recovery Mode (volume up/power) and the only thing it would let me do is a factory reset, so that's where I am now, but at least my phone is working. And I have all my backups so it's just a pain in the rear at this point, but I have my phone back. I'm a little funny about updating the OS now though.
Try make as many back up as possible going forward.I thought I did but I must be doing something wrong. Really, at this point, I just want the backup of my Blackberry password keeper.