Verizon is blocking my access to my own cloud content because I switched to AT&T

[Honey_184]

My fault for not thinking of downloading all my pictures to my laptop, but are they allowed to get away with this? I can't login to the VZW cloud at all anymore and I've been on hold for 1 hr 5 minutes and counting... The VZW rep said she was trying to get me some help but this is a ridiculously long wait. I'm starting to think she's not planning on getting back on the line with me. Are the many years worth of pictures of my daughter that were saved on their cloud just gone?

 

[L0n3N1nja]

This is something I've never even considered before. Unfortunately I see no reason they wouldn't be able to do this, they might be your files, but they are located on their cloud and that was a benefit of being a customer of theirs.

Did you just switch to AT&T? I find it hard to believe you wouldn't be able to log in and download your stuff within 30 days or something.

I assume you're trying to log in on the computer? Is your entire my Verizon account closed?

 

[Honey_184]

I switched exactly 6 days ago. And I can't login at all. I do understand I had everything on the VZW cloud but I thought like you just mentioned, I'd have a small window of time to download all my stuff before it was lost. I've now been on hold for 1 hr 17 minutes. She's not come back on the line to tell me she's still working on it for at least 40 minutes.

 

[anon(238680)]

And I can't login at all.

Not sure what you mean by that. As asked above, is your entire Verizon account gone from their website? What happens when you try to login to the cloud account? I don't use it, but am a Verizon user, so I don't know what credentials are used for the cloud.

 

[Honey_184]

Not sure what you mean by that. As asked above, is your entire Verizon account gone from their website? What happens when you try to login to the cloud account? I don't use it, but am a Verizon user, so I don't know what credentials are used for the cloud.

I said I can't login, so yes it appears they've completely closed off the account. It appears they've disabled both mine and my husband's logins

 

[Almeuit]

I switched exactly 6 days ago. And I can't login at all. I do understand I had everything on the VZW cloud but I thought like you just mentioned, I'd have a small window of time to download all my stuff before it was lost. I've now been on hold for 1 hr 17 minutes. She's not come back on the line to tell me she's still working on it for at least 40 minutes.

You may need to get a line or something re-activated in order to get it back. Never assume with things this sensitive in nature (pics of family, etc.). It just isn't worth to assume on something like that. I would see if you can re-activate with a dummy number to pay for a month and get your stuff moved. Verizon isn't going to be much help since they listed it in their FAQ for Verizon cloud.

I hope you can do something though to get it back. I personally use Google for things like this since I don't want something irreplaceable being in the hands of an ISP for me.

What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online?


Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.

 

[SpookDroid]

Hope you can get your files back if you're still within the 30 day period as mentioned above... This is why we need to read the fine print before making a drastic move ;(

Most cloud services are the same, BTW. If you cancel, your files are there for a brief period of time, and they will need proper verification (aka. it's not gonna be so easy) to get access if needed.

 

[L0n3N1nja]

Found this posted on Verizon forums last year, someone else moved to AT&T.

"We are sorry to hear that you left our Verizon Wireless family, reghunt. You should still have access to your MyVerizon account for up to six months with your username, (not your mobile number). From there you should be able to download your Cloud content. If not, if you have been gone for less than 30 days, we can try to recover your content for you to download. If it has been over 30 days, it is less likely that your Cloud will be recovered."

https://community.verizonwireless.com/thread/900865

 

[L0n3N1nja]

I said I can't login, so yes it appears they've completely closed off the account. It appears they've disabled both mine and my husband's logins

Are you trying to log on with a username or the phone number? The thing I just posted before this mentions using the username to log in because the phone number won't work anymore.

 

[Honey_184]

Are you trying to log on with a username or the phone number? The thing I just posted before this mentions using the username to log in because the phone number won't work anymore.

Thx, I didn't even think of that so I just tried with my username & then I tried my hubby's username, nothing. I kept getting an error telling me that my information was incorrect even though I know my own last name lol and billing zip code. They completely blocked off everything EXCEPT being able to pay my final bill (shocker.) I was able to see the final bill only if I clicked on pay bill for disconnected number, and I can't see anything else. There's literally nothing else to click on that page other than pay now.

 

[Almighty1]

Once you ported and no longer have any remaining lines, the account is closed while with the MyVerizon app, it will prompt only for Phone Number and not username as there is no longer a option to login by username in the newest version which one has to be forced update to, it will not accept the phone number saying it does not match their records. Basically, even a older version of the MyVerizon app won't work as it will have a screen with only a option to update to the newest version and no other options.

You can only access VerizonWireless.com and get to MyVerizon over there which claims to be temporarily unavailable but everything is gone including the SmartRewards and the balance will show $0.00 instead of the actual balance which is available on the automated phone system while you can still make Payments in the Pay Bill section, View billing statements for the last 18 statements, My Cloud Media and Contacts which doesn't work as seen in the attached screenshots to explain it better. You will still be able to access documents and the Payment history.






As for the phone system, if you call the 1-800-922-0204 during hours when the representatives are available, it will say your phone number is not recognized but there will be a option that says Making payments on a recently disconnected account and you can enter either your account number or social security number and then it gives you the automated payment system where it does give you the current balance and you can still make payments. If you call when there are no customer service representatives, it will say your phone number is not recognized and Good Bye and hangs up on you without passing you to the automated phone system. This is from my own experience after porting all my 2 lines to XFinity Mobile on September 9, 2017. My primary line took 3 attempts to port on the same day as the 2nd line which took 5 minutes on a 2 line family plan and did not happen until after I contacted Verizon Wireless by chat online while talking to XFinity Mobile online that took nearly an hour, probably because they didn't want to lose a customer since January 6, 1995 which is over 22 years from the days when they were known as GTE MobileNet and later GTE Wireless before the BellAtlantic/GTE merger that formed Verizon Wireless. A few weeks before I actually ported, I asked Verizon Wireless if I can still make payments on the phone system and MyVerizon app and they said the file will be closed so even Customer Service will not have access to the information but I would still have access to making payments on the automated system and the MyVerizon app. I guess the only thing is I have no access with the MyVerizon app, and only able to make payments on the automated system when they are still opened and not 24/7 like I did before.

 

[Honey_184]

Once you ported and no longer have any remaining lines, the account is closed while with the MyVerizon app, it will prompt only for Phone Number and not username as there is no longer a option to login by username in the newest version which one has to be forced update to, it will not accept the phone number saying it does not match their records. Basically, even a older version of the MyVerizon app won't work as it will have a screen with only a option to update to the newest version and no other options.

You can only access VerizonWireless.com and get to MyVerizon over there which claims to be temporarily unavailable but everything is gone including the SmartRewards and the balance will show $0.00 instead of the actual balance which is available on the automated phone system while you can still make Payments in the Pay Bill section, View billing statements for the last 18 statements, My Cloud Media and Contacts which doesn't work as seen in the attached screenshots to explain it better. You will still be able to access documents and the Payment history.

View attachment 269654
View attachment 269655
View attachment 269656
View attachment 269657

As for the phone system, if you call the 1-800-922-0204 during hours when the representatives are available, it will say your phone number is not recognized but there will be a option that says Making payments on a recently disconnected account and you can enter either your account number or social security number and then it gives you the automated payment system where it does give you the current balance and you can still make payments. If you call when there are no customer service representatives, it will say your phone number is not recognized and Good Bye and hangs up on you without passing you to the automated phone system. This is from my own experience after porting all my 2 lines to XFinity Mobile on September 9, 2017. My primary line took 3 attempts to port on the same day as the 2nd line which took 5 minutes on a 2 line family plan and did not happen until after I contacted Verizon Wireless by chat online while talking to XFinity Mobile online that took nearly an hour, probably because they didn't want to lose a customer since January 6, 1995 which is over 22 years from the days when they were known as GTE MobileNet and later GTE Wireless before the BellAtlantic/GTE merger that formed Verizon Wireless. A few weeks before I actually ported, I asked Verizon Wireless if I can still make payments on the phone system and MyVerizon app and they said the file will be closed so even Customer Service will not have access to the information but I would still have access to making payments on the automated system and the MyVerizon app. I guess the only thing is I have no access with the MyVerizon app, and only able to make payments on the automated system when they are still opened and not 24/7 like I did before.

Thanks so much for all the information. I've been using my laptop and the payment section is the only thing I have access to. Unfortunately, what I really want is my pictures, and that's what they've blocked my access to.

 

[Almighty1]

Did you try calling Verizon Wireless Tier 2 support directly at 866-892-7957 which goes direct to Tier 2 without the hold times and going through Tier 1 first as they might be able to help you out. I forgot, this option will not work because when I had problems porting and they told me to call it, the port went through right before I called so the online chat VZW representative didn't know about the port being successful either so basically that line won't recognize the phone number and disconnects.

 

[eshropshire]

When we moved and left Comcast they cut off all of our email and storage the day we disconnected. The told us there was nothing they could do. We moved last year and had Charter. We changed all of our emails to gmail and updated all of our services. Funny thing, all of our Charter emails still work after one year.

Hopefully they will let you get your files.

 

[Almighty1]

and looks like even current customers will lose the free cloud unless they pay extra...

Verizon is ending Free cloud service 10/20/2017

The cloud storage that will be expiring on 10/20. The reason being is because we are discontinuing the free verizon cloud storage and moving to an all premium storage system which will start at 500GB of storage for $5.00 per month or 1TB of storage for $9.99. The good news is that you will initially receive a free 30 day trial of 500GB cloud storage to allow you time to transfer your information from your verizon cloud to either your device itself or to an outside storage program. I will be happy to provide you with the direct link to allow you more details on how to do this if you choose to move away from the verizon cloud option. I do apologize for any inconvenience that this may have caused

500GB $5.00
1TB $9.99

 

[Almighty1]

Also, forgot to mention that the automated system for payment during hours when they are not open appears to work when it feels like it with the account number but not the social security number as the social security numbers always tells you to call back when they are opened.