I have spent about ten hours searching the internet for help over the last couple of days. I went to Best Buy Geek Squad and called a few other places for a quote and I've pretty much been told I am screwed.
A Verizon OTA update bricked my Samsung Galaxy S7 Edge the other day. There's a saved audio file of the last voicemail I have from my grandpa before he passed away. It's not on the SD card & not in the cloud. I had to get a new phone (thanks Verizon ) so that's all been checked.
The S7 does nothing but loop to a black page. I can't turn on USB Debugging, so the laptop won't read the phone either. It doesn't restart in Safe mode or anything & that is the only menu you can get to.
Every place I've called says it's useless the files are gone. I can see from online forums I'm not the only one that's experienced this issue but no one has posted an update. At this point I could care less if the phone works again since I now have a replacement, however, the saved voicemail (which Verizon told me I could move so it would be protected Thanks again, Verizon), didn't save to my SD card, apparently it saved to the phone. My grandpa passed away just over a month ago, so the voicemail was just recently moved to the new location. That's the only file I really care about retrieving. And no, the file isn't in Google Drive or Verizon Cloud, all that has been checked. I've also gone through every file on the SD card with it plugged into my computer and while in the phone.
Thanks to anyone that can help.
A Verizon OTA update bricked my Samsung Galaxy S7 Edge the other day. There's a saved audio file of the last voicemail I have from my grandpa before he passed away. It's not on the SD card & not in the cloud. I had to get a new phone (thanks Verizon ) so that's all been checked.
The S7 does nothing but loop to a black page. I can't turn on USB Debugging, so the laptop won't read the phone either. It doesn't restart in Safe mode or anything & that is the only menu you can get to.
Every place I've called says it's useless the files are gone. I can see from online forums I'm not the only one that's experienced this issue but no one has posted an update. At this point I could care less if the phone works again since I now have a replacement, however, the saved voicemail (which Verizon told me I could move so it would be protected Thanks again, Verizon), didn't save to my SD card, apparently it saved to the phone. My grandpa passed away just over a month ago, so the voicemail was just recently moved to the new location. That's the only file I really care about retrieving. And no, the file isn't in Google Drive or Verizon Cloud, all that has been checked. I've also gone through every file on the SD card with it plugged into my computer and while in the phone.
Thanks to anyone that can help.